Jay Armstrong
Senior Retail Leader
O'Fallon,MO
Summary
Motivated and engaged Senior Leader with over 25 years of Sales and Retail Management experience managing diverse aspects of sales operations and delivering first-rate customer satisfaction. Talented at leading a variety of retail operations including merchandising, sales, inventory, personnel and payroll management. Versatile Senior Manager specializing in Human Resources and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Forward-thinking Senior Manager adept at managing teams of 90-150 employees with 8+ direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
14
14
years of professional experience
Work History
Senior Manager
Apple
03.2023 - Current
- Provide strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
Store Director
Target Corporation
8 2020 - 02.2023
- Leveraged reports (financial, operational, team and guest) to understand the business and make decisions
- Analyzed sales trends and lead my team to drive sales growth in core businesses (Style, Beauty, Electronics, Food & Beverage) by leaning into key seasons, events and weekends
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Lead and hold the team accountable to work in the same way
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a team and culture that was committed to Guest loyalty and shares services and rewards like RED card, Drive-up, Order Pick-Up, Shipt and Wallet to improve convenience and frequency
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Dual – Store Manager
Macy's Department Stores
08.2018 - 08.2020
- Drive sales and selling with a strong focus on My Macy’s
- Director of storewide activities with selling/service, merchandising, sales promotion ,store maintenance, expense management, shortage prevention and sales support functions
- Train, coach and developed a team of 12 executives
- Lead and developed 2 store teams 150+ associates
- Operating stores with a combined annual sales volume of 25+ million
- Execute shortage control strategy and effectively manage P&L
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Flagship Store Manager
Belk Department Stores
09.2017 - 08.2018
- Meet or exceed store sales and and profit plans through the training, coaching & managing of the sales staff, $36M Flagship door
- Communicate with Regional Manager and BSS merchants regarding merchandise opportunities
- Ensure that merchandise is consistently presented in store with Belk visual and merchandising standards
- Ensure shrinkage control and Loss Prevention through the management of associates
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
VP Store Manager
Macy’s Department Stores
06.2015 - 08.2017
- Drive sales and selling with a strong focus on My Macy’s
- Director of storewide activities with selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions
- Train coach and develop a team of 8 executives
- Lead a team of 120+ associates
- Operating a store with an annual sales volume of 22 million
- District MIC for MyClient
VP Store Manager
Macy’s Department Stores
09.2014 - 06.2015
- Drive sales and selling with a strong focus on My Macy’s
- Director of storewide activities with selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions
- Train , coach and develop a team of 5 executives
- Lead a team of 70+ associates
- Operating a store with an annual sales volume of 8 million
- District MIC for Engagement
Store Manager
Kohl’s Department Stores
01.2011 - 09.2014
- Leading the overall store operation including responsibility for sales, credit, customer service, retention, human resources, profit and loss, inventory, expense management and store presentation
- Provide leadership in the areas of associate development, overall store operations to meet company standards of Best Practices and communication
- Managing a team of 100+ associates
- Operating a store with an annual sales volume of 14.5 million
- District Captain for Associate Experience and Associates in Action program
Education
Liberal Studies
Johnson & Wales University
Providence, RIGeography
Colgate University
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College
Baton Rouge, LA12.2025
Skills
Sales Promotion
Websites
Timeline
Senior Manager
Apple
03.2023 - Current
Dual – Store Manager
Macy's Department Stores
08.2018 - 08.2020
Flagship Store Manager
Belk Department Stores
09.2017 - 08.2018
VP Store Manager
Macy’s Department Stores
06.2015 - 08.2017
VP Store Manager
Macy’s Department Stores
09.2014 - 06.2015
Store Manager
Kohl’s Department Stores
01.2011 - 09.2014
Store Director
Target Corporation
8 2020 - 02.2023
Liberal Studies
Johnson & Wales University
Geography
Colgate University
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College