JAY BELCHER
The Colony,TX
Summary
Complex claim and litigation adjuster position with insurance carrier.
Results-driven claims management professional prepared for this role with strong background in assessing and processing claims, resolving disputes, and ensuring compliance with regulations. Skilled in risk analysis, negotiation, and policy interpretation, with proven track record of fostering team collaboration and adapting to changing needs. Known for reliability, effective communication, and focus on achieving optimal outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Program Claims Manager
NSM Insurance Group
Dallas, TX
11.2014 - 05.2025
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims and litigation resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Claim Supervisor
GALLAGHER BASSETT SERVICES
Plano, TX
01.2004 - 09.2014
- Company Overview: World’s largest independent adjuster firm, providing services also in risk and insurance brokerage services.
- Supervised teams of four to six adjusters. Experience identifying and resolving CGL and BAP coverage issues for insurance carrier on guaranteed cost program. Supervised litigation handling.
- Insureds on program are rural electric cooperatives, oilfield services businesses, road contractors and building contractors. Common coverage issues on the program involve exclusions for pollution, care/custody/control and “your work”.
- Supervised team responsible for drafting and issuing reservation of rights letters, disclaimers of coverage letters and coverage denial letters.
- Also supervised teams handling self-insureds in the radio and live concert businesses, the hotel business and the retail distribution business.
- Supervised two programs which provide Motor Carrier Liability and Motor Truck Cargo coverage. Insureds on this program are trucking companies and also individual owner-operators.
Senior Claim Representative
GALLAGHER BASSETT SERVICES
Plano, TX
01.2003 - 01.2004
- Investigated and resolved CGL/BAP/Motor Truck Cargo losses for Laquinta Inns, Cadbury-Schweppes Company and Freeman Decorating Company, the nation’s largest commercial trade-show vendor. Managed litigation for all accounts.
Claim Supervisor – UPS Shipper’s Interest Program
CRAWFORD AND COMPANY
Fort Worth, TX
01.2000 - 01.2003
- Report to office manager on training, quality performance and production of as many as eight adjusters while fulfilling a two million dollar annual contract with the client, UPS Capital Insurance Agency.
- Wrote and taught class on coverage, investigation and administration of applicable inland marine insurance policy.
- Taught class on professional errors and omissions coverage.
- Formulated quality standards for adjusters.
- Responsible for meeting group production goals on weekly and monthly basis.
- Did adjuster quality audits on monthly basis.
- Participated in putting together quarterly meetings involving as many as fifteen client representatives.
- Responsible for all UPS excess value insurance claims for nine states, processing as many as 400 claims per day.
Senior Casualty Claim Adjuster
CRAWFORD AND COMPANY
Dallas, TX
01.1998 - 01.2000
- Investigated, evaluated and resolved complex casualty claims and litigation on behalf of numerous carriers and self-insureds, including TIG Insurance Company. Managed litigation
Partner
Sunbelt Roofing of Oklahoma
01.1995 - 01.1998
- Marketed and managed operation of roofing contracting firm, specializing in multi-unit residential roofing and representing property owners as a public adjuster.
Casualty Claim Adjuster
CRAWFORD AND COMPANY
Dallas, TX
01.1991 - 01.1995
- Investigated, evaluated and resolved casualty claims on behalf of numerous carriers and insureds, including Kindercare, Winn-Dixie, and Pioneer Concrete Company.
- Supervised adjustment of a $25 million hail loss for client Sumitomo Marine.
Education
B.A. - Political Science
University of Texas
01-1981
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Texas Tech University Law School
01-1982
Skills
- Claims analysis
- Claims investigation and research
- Policy interpretation
- Procedure implementation
Certification
- AIC 33
- AIC 36
- CPCU Fundamentals of Risk Management
- Crawford and Company Training
- Errors and Omissions, Basic Liability School (four weeks)
- Interpreting Medical Reports, Auto Liability, Fraudulent BI Claims, Medical Management, Fraudulent Auto Damage
- Licensed to handle property/casualty claims in following 17 states: Alabama; Arkansas; California; Delaware; Georgia; Louisiana; Minnesota; Mississippi; New Hampshire; New Mexico New York; Oklahoma; Rhode Island; Texas; Utah; Vermont; Washington
Timeline
Program Claims Manager
NSM Insurance Group
11.2014 - 05.2025
Claim Supervisor
GALLAGHER BASSETT SERVICES
01.2004 - 09.2014
Senior Claim Representative
GALLAGHER BASSETT SERVICES
01.2003 - 01.2004
Claim Supervisor – UPS Shipper’s Interest Program
CRAWFORD AND COMPANY
01.2000 - 01.2003
Senior Casualty Claim Adjuster
CRAWFORD AND COMPANY
01.1998 - 01.2000
Partner
Sunbelt Roofing of Oklahoma
01.1995 - 01.1998
Casualty Claim Adjuster
CRAWFORD AND COMPANY
01.1991 - 01.1995
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Texas Tech University Law School
B.A. - Political Science
University of Texas