Jay Bolger
Empire,MI
Summary
I have strong communication and customer service skills that are good for handling guests' needs.
Overview
40
40
years of professional experience
Work History
Volunteer Home Owners Association Treasurer
Golden Valley Woods HOA
Empire, MI
01.2025 - Current
- Managed financial reporting and budget forecasting for community operations
- Oversaw collection of dues, ensuring timely payments and accurate records
- Developed and implemented cost-saving initiatives to improve community resources
- Led board meetings to discuss financial strategies and community investments
- Enhanced financial policies and procedures for improved transparency and accountability
- Streamlined accounting processes by adopting new software tools for efficiency
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Streamlined payment processes, improving efficiency and reducing processing times.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Seasonal Bartender
Five Shores
Beulah, MI
06.2024 - Current
- Mixed and served beverages in a high-volume bar environment.
- Maintained cleanliness and organization of bar area for optimal service.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Package Car Delivery Driver
United Parcel Service, UPS
Columbus, OH
04.1986 - 03.2024
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed route planning using GPS technology for optimal delivery efficiency.
- Maintained accurate records of deliveries, including addresses and package conditions.
- Implemented best practices for package handling to minimize damage during transit.
- Conducted vehicle inspections regularly, ensuring compliance with safety standards and regulations.
- Contributed to the company''s positive reputation by exemplifying professionalism, reliability, and a strong work ethic in all interactions with clients and colleagues.
- Demonstrated adaptability by adjusting delivery schedules to accommodate unforeseen circumstances or emergencies as needed.
- Improved customer satisfaction by providing timely and accurate package deliveries.
- Collaborated effectively with dispatchers for real-time updates on route changes or potential delays.
- Promoted a safe work environment by adhering to all company safety guidelines and regulations during daily operations.
- Utilized technology tools such as GPS devices and smartphones for efficient navigation, tracking delivery statuses, and updating client information as required.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Delivered packages to customer doorsteps and business offices.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
Bachelor of Science - Criminal Justice
The Ohio State University
Columbus, OH05-1993
Timeline
Volunteer Home Owners Association Treasurer
Golden Valley Woods HOA
01.2025 - Current
Seasonal Bartender
Five Shores
06.2024 - Current
Package Car Delivery Driver
United Parcel Service, UPS
04.1986 - 03.2024
Bachelor of Science - Criminal Justice
The Ohio State University