Jay Calhoun
Customer Service Specialist
Saint Paul,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues, supporting a healthy team environment and collaborating with others. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Call/Chat Specialist
Associated Global Systems
Inver Grove Heights, Minnesota
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved efficiency with assisting 4-5 customers at a time through our chat service feature.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with tracking information, scheduling, and delivery process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Georgia Field Liaison (Marneuli, Georgia)
Bethany Gateways
, MN
02.2019 - 03.2022
- Create & tell compelling stories with potential financial partners around the world to build a launch fund and monthly donor base for operations
- Contribute to building a culturally honoring on-field team, whose presence is seen by the local community as indispensable to their own future growth and development
- Prioritize continual study & learning of cultural trends (rituals, history, and mindsets) so that problem-solving solutions presented by our team speak directly to the community's needs
- Network with other organizations and individuals who are working on similar community development in the local area to create exponential impact
- Imagine and prepare an internship model for Bethany Global University students that equips students to reproduce their own community development teams in future cross-cultural settings
- Connected with organizations partners to solidify partnerships, build support and garner attention for key messages.
- Planned and executed fundraising strategies, bringing in over $3,800 in new funds.
Content Creator/Social Media Manager
Hello English
Marneuli, Georgia
02.2021 - 12.2021
- Managed all social media platforms.
- Implemented changes to social media for Hello English to make content more enticing.
- Help set, meet & surpass KPI’s for enrollment by 100%
- Vetted all content before it was posted to make sure it aligned with both cultural values, as well as the school’s brand and mission.
- Collaborated with team on a successful social media strategy
- Created & edited videos on all Hello English social media platforms.
- Developed and implemented strategic social media marketing plans.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Dispatcher/National Accounts Specialist
Associated Global Systems
Eagan, MN
05.2018 - 02.2019
- Tracking, reporting, data analysis of all freight shipments
- Organize all outgoing freight shipments
- Dispatch freight trucks to ensure timely, professional deliveries to clients
- Troubleshoot any issues during delivery
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor's degree - Intercultural Communication
Bethany Global University
Bloomington, MNSkills
- Teambuilding
- Eager to learn
- Empathetic
- Visionary
- Appointment Scheduling
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Conflict Mediation
- Typing proficiency
- Route Management
- High-energy attitude
- Complaint resolution
- Influential in new trends/ideas
- Creative/Innovative thinker
- Proficient at initiating client-business relationships
- Video & picture editing (InShot, Canva, & iMovie)
- Customer Service
- Staff Training
- De-Escalation Techniques
- Live chat support
- Customer Relations
- Team Development
- Lead Generation
- Complaint Handling
- Building rapport
- Call center experience
- Service standard compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call/Chat Specialist
Associated Global Systems
06.2023 - Current
Content Creator/Social Media Manager
Hello English
02.2021 - 12.2021
Georgia Field Liaison (Marneuli, Georgia)
Bethany Gateways
02.2019 - 03.2022
Dispatcher/National Accounts Specialist
Associated Global Systems
05.2018 - 02.2019
Bachelor's degree - Intercultural Communication
Bethany Global University