Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jay Canals

Anchorage,AK

Summary

Dynamic sales professional with proven expertise at Verizon Wireless, excelling in customer relations and complex problem-solving. Consistently exceeded sales targets through strategic planning and exceptional interpersonal communication. Skilled in upselling and lead prospecting, fostering strong client relationships to drive revenue growth and enhance customer satisfaction.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Sales Representative

Verizon Wireless
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Exceeded sales targets through effective planning and goal setting.

Technician

ZAGG
11.2023 - 05.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Supported project management teams with expert technical advice, contributing to successful project completions.

Assistant Manager

T-Mobile
08.2021 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Mobile Expert

T-Mobile
06.2018 - 08.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Education

Bachelor of Science - Cyber Security And Engineering

Colorado Technical University
Colorado Springs, CO
03-2026

High School Diploma -

Methuen High School
Methuen, MA
06-2017

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales closing
  • Complex Problem-solving
  • Cold calling
  • Lead prospecting
  • Staff training
  • Performance tracking

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Verizon Wireless
05.2024 - Current

Technician

ZAGG
11.2023 - 05.2024

Assistant Manager

T-Mobile
08.2021 - 09.2023

Mobile Expert

T-Mobile
06.2018 - 08.2021

Bachelor of Science - Cyber Security And Engineering

Colorado Technical University

High School Diploma -

Methuen High School

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