Jay Dunn
Easton,MD
Summary
I have over 25 years of experience in the hospitality industry. I have worked in many aspects of the industry including some time in the kitchen. My primary focus has been the FOH. Coupled with that experience and my 15 years experience in retail have helped hone my customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Blue Point Hospitality
06.2025 - 10.2025
- Crafted and served a variety of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to meet health standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Assisted in inventory management, tracking stock levels of wines and spirits.
- Trained new staff on bar procedures and customer service protocols for efficiency.
- Implemented upselling techniques to increase beverage sales and improve revenue.
Bartender
Ava's Pizza And Wine Bar
10.2022 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Operated efficiently in high-volume setting to prepare and serve more than 35 drinks per hour.
Lead Bartender
Talbot Country Club
04.2022 - 10.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Server
Legal Assets Craft Food And Spirits
02.2021 - 04.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Chemistry
Syracuse University
Syracuse, NY05-1994
Skills
- Cash Handling and Management
- Alcohol Ordering
- Identification and Compliance
- Age Identification and Compliance
- Anticipating Guest Needs
- Changing Beer Kegs
- Liquor, Beer and Wine Knowledge
Certification
BLS, CMT, CNA
Timeline
Bartender
Blue Point Hospitality
06.2025 - 10.2025
Bartender
Ava's Pizza And Wine Bar
10.2022 - 05.2023
Lead Bartender
Talbot Country Club
04.2022 - 10.2022
Bartender/Server
Legal Assets Craft Food And Spirits
02.2021 - 04.2022
Bachelor of Science - Chemistry
Syracuse University