Jay Emerson
Anaheim,CA
Summary
Leadership professional with over 19 years of service industry experience, offering an enterprising approach to handle all department needs that promote business success. Servant leader who creates environments that promote high level of engagement and productivity. Excellent and organized sales driver with diligent follow-through, and trained in diverse strategies for achieving revenue and cost-control objectives. Leveraging my proven leadership abilities, I’m excited to motivate and inspire teams to deliver year-over-year profitability.
Overview
11
11
years of professional experience
Work History
General Manager
Tory Burch
Costa Mesa, CA
07.2023 - Current
- Flagship Location
- South Coast Plaza Board Member 2024
- Successfully created in-store events in partnership with corporate marketing team. Resulted in +80% to LY in sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Assistant Store Director
Saint Laurent
Los Angeles, CA
03.2021 - 07.2023
- In-partnership with Store Director, drove consistent sales results throughout 2021 +284% to budget, 2022 +17% to LY.
- Maintained double digit increase to LY in 2023.
- Fostered an environment that promotes high level customer satisfaction. Maintained 9.7/10 customer satisfaction in 2021, 9.8/10 in 2022.
- Operational leadership excellence to achieve a perfect inventory in 2022 and 3 100% DTQ Audits.
- Lead with inspirational courage to challenge, grow and win together.
- Practiced emotional intelligence when handling difficult client or employee matters.
- Promote a diverse and inclusive work environment.
Service Lead
Burberry
Los Angeles, CA
09.2019 - 03.2021
- Consistently exceeded personal and department results while navigating through a global pandemic.
- Onboarded service employees, offering guidance and assistance to properly handle unhappy customers.
- Implemented processes and procedures to keep employees on task and workflows running efficiently.
- Evaluated employees on a monthly basis to offer constructive feedback, resulting in achievement of service goals and professional development objectives.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
Operations Manager
Pacific Dental Services
Los Angeles, CA
08.2018 - 09.2019
- Managed operations for 30-person dental practice, facilitating excellent patient support services, direction and guidance.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high- volume environment.
- Educated patients on treatment procedures and post-procedure home care.
Store Manager
ASICS
Los Angeles, CA
04.2017 - 07.2018
- Increased sales .01% over the previous year with negative 40% traffic.
- Improved conversion results consistently month-over-month going from an average of 14% to 23%.
- Maintained #1 conversion growth and result for 2018 in the district.
- Developed sales tracking system to increase team player performance.
- Actively contribute to daily sales volume through personal sales.
- Mentored a new Store Manager by actively training and performing store visits.
- Managed training for new employees and provide continuing education and training to current employees.
Store Manager
Michael Kors
Commerce, CA
10.2016 - 04.2017
- Responsible for successfully managing a single multi-million-dollar flagship business.
- Increased sales in 2016 as a result of increased quality of sale and spread.
- Maintained position as #1 store within the entire company in handbag sales.
- Maintained #1 Sales Floor Director results for Q4 2017.
- Acted as the Talent manager in Q1 of 2017 bringing on qualified talent that met the needs of the diverse market.
- Developed store strategies to raise customers' pool, expand store traffic and optimize profitability.
General Manager
Pottery Barn Kids & Teen
Los Angeles, CA
09.2013 - 03.2016
- Responsible for successfully managing a dual branded multi-million-dollar business.
- Increased sales by 10% in 2014 and 6% in 2015.
- Achieved the stores highest annual volume in 2015.
- Recipient of the President Club award from exceptional sales performance in 2014 and 2015.
Education
High School Diploma -
C.K. McClatchy High School
01.2007
Skills
- Performance Management
- Talent Attraction
- Strong Interpersonal Skills
- Time Management
- Strategic Business thinker
- Growth Mindset
- Clear Communicator
- Team Leadership
- Merchandising
- Budgeting and P&L
- Established track record of exceptional sales results
- Emotionally intelligent
Timeline
General Manager
Tory Burch
07.2023 - Current
Assistant Store Director
Saint Laurent
03.2021 - 07.2023
Service Lead
Burberry
09.2019 - 03.2021
Operations Manager
Pacific Dental Services
08.2018 - 09.2019
Store Manager
ASICS
04.2017 - 07.2018
Store Manager
Michael Kors
10.2016 - 04.2017
General Manager
Pottery Barn Kids & Teen
09.2013 - 03.2016
High School Diploma -
C.K. McClatchy High School