Summary
Overview
Work History
Education
Skills
Work Availability
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Jay Eschman

Jay Eschman

McHenry,Illinois

Summary

20+ Years of Management Experience with a focus on Customer Service, Team Leadership and Resource Management. High energy professional with excellent listening, writing, and communication skills, along with strong analytical, mathematical and organizational skills.

Overview

20
20
years of professional experience

Work History

Partner Manager

Worldwide TechServices
Tewksbury, MA
01.2009 - Current
  • Manage 31 partner companies with more than 200+ technicians in multiple states/provinces in Canada, U.S.A, including Puerto Rico and Guam.
  • Oversight of all vendors in North America to ensure SLA and Customer Satisfaction
  • Responsible for reviewing and approving of all invoices in North America for US Field Infrastructure; including auditing functions
  • Evaluated report data to proactively adjust and enhance operations.
  • Cultivated and developed strategic partnerships to build assigned territories.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

District Team Supervisor

BancTec
Downers Grove, IL
12.2004 - 01.2009
  • Managed daily activities of up to 28 team members
  • Achieved highest Dell CE rating of all service providers nationwide for 2 years
  • Maintained headcount required for call volume and SLA attainment
  • Responsible for district employee hiring and auditing of time cards and expense reports
  • Coordinated training requirements based on individual accounts needs
  • Assisted District Manager in reviewing monthly Profit and Loss

Private Contractor

Illinois
Chicago, IL
05.2003 - 12.2004
  • Installed Dell PC’s at multiple hospitals and Naval Bases (NMCI Project)
  • Migrated data, resolved software, hardware, network and printing issues
  • Trained new users onsite, both individually and in groups on following topics: Basic network policies, Email functions, RAS connections and security safeguards

Electronics Technician

DecisionOne
Elk Grove Village, Illinois
04.2002 - 05.2003
  • Repaired laptops, PC’s and PDA’s
  • Used diagnostic software and hardware to troubleshoot equipment
  • OEM's included Compaq, Dell, Gateway, Hewlett-Packard, Sony and other’s
  • Created images for mass cloning using Norton Ghost and hardware cloning devices

Education

High School Diploma -

Crystal Lake South High School
Crystal Lake, IL
05.1984

Skills

  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Key Performance Indicators
  • Negotiation
  • Verbal and written communication
  • Coaching and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Innovation distinguishes between a leader and a follower.
Steve Jobs

Timeline

Partner Manager

Worldwide TechServices
01.2009 - Current

District Team Supervisor

BancTec
12.2004 - 01.2009

Private Contractor

Illinois
05.2003 - 12.2004

Electronics Technician

DecisionOne
04.2002 - 05.2003

High School Diploma -

Crystal Lake South High School

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Jay Eschman