Jay Esquivel
Aransas Pass,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch an immaculate job title and in the near future I wish to gain knowledge and certification for a very dependable trade,while achieving company goals.
Overview
1
1
Certification
Work History
Waitress
Mamma's Kitchen
Ingleside, TX
01/01/24 - Current
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service to ensure repeat customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waitress
Texas Pride Bar and Grill
Aransas Pass, TX
07/01/22 - 11/20/23
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service to ensure repeat customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers and provided menus.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Brought food and beverages to tables in a timely manner.
- Prepared checks accurately and processed payments promptly.
- Developed positive relationships with regular customers through friendly conversation.
Customer Service Representative
Peerless Cleaners
Ingleside, TX
04/15/18 - 07/21/22
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Set up and activated customer accounts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
Ingleside High School
Ingleside, TXSkills
- Customer Service
- Check Payment Processing
- Cash Handling
- Sales Techniques
- Sales Expertise
- Serving Expertise
- Order Taking
- Tableside Service
- Table Bussing
- Safe Food Handling
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Report Generation
- Documentation
- Active Listening
- Microsoft Outlook
- Order Processing
- Staff Training
- Spreadsheets
- Credit Card Payment Processing
- Report Creation
- Positive and Professional
- Payment Processing
- Microsoft Excel
- Lead Generation
- Store Maintenance
- Chemical Handling
- Equipment Monitoring
- Preventive Maintenance
- Safety Understanding
- Computer Skills
Certification
Texas Drivers License
References
References available upon request.
Timeline
Waitress
Mamma's Kitchen
01/01/24 - Current
Waitress
Texas Pride Bar and Grill
07/01/22 - 11/20/23
Customer Service Representative
Peerless Cleaners
04/15/18 - 07/21/22
GED -
Ingleside High School
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