Jay Fernandez

FedEx Freight

06.2019 - Current

Lead and communicated job assignments to a team of 40-60+ employees.
Mentor, train, and developed teammates for progression within the company.
Provided feedback and followed up with employees.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Created schedules based on business needs.
Overseeing day-to-day tasks.
Actively monitored our employees to make sure we are keeping up with quality.
Continued to build relationships and positive communications with all business partners to ensure customers' and company's standards are met.
Ensured accurate and on-time fulfillment of shipments for all business partners orders.
Monitored, analyzed and addressed all opportunities to cut costs and improve efficiencies while maintaining safety standards.
Lead, manage, educate and developed company employees focusing on retention and growth.
Collaborated with Outbound dock to ensure they know the volume daily for staffing.
Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Reduced errors in dispatch by ensuring all dispatchers are on the same page with directs, returns, Pude, and lates.