Jay Frye
Harding,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
41
41
years of professional experience
Work History
OSR
Woodgrain distribution
Wilkes-Barre, PA
05.2022 - Current
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
- Crafted and put into action sales strategies resulting in increased revenue.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
- Attended industry trade shows to promote company products and services.
- Provided technical support to existing customers regarding product usage and installation.
- Managed accounts by providing solutions that best fit the customer's needs.
- Responded promptly to customer inquiries via phone or email.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Drove significant growth with an impressive 37% boost in sales during the first year in charge of the territory.
WINDOW AND DOOR QUOTING SPECIALIST
Lansing Building Products
Richmond, VA
04.2020 - 04.2022
- Engaged in regular professional development to ensure adherence to company-wide regulations.
- Identified customer needs quickly and effectively. Planned and executed solutions to address these needs in a timely manner. Ensured prompt and efficient response to customer requirements.
- Delivered accurate window and door quotes to teams in various locations along the east coast, assisting both outside and inside sales staff.
- Contributed to problem-solving efforts of the sales team regarding product decisions
Customer Care Representative
HARVEY BUILDING PRODUCTS
FORTY FORT, PA
04.2017 - 04.2020
- Provided customer support via phone and email communication.
- Ensured customers received accurate, valid, and thorough assistance.
- Delivered exceptional customer service by promptly addressing and resolving complaints.
- Developed and nurtured strong customer rapport by promoting open lines of communication.
- Processed orders accurately and efficiently according to established procedures.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
General Manager Rail Division
Scranton Craftsman
Throop
05.2011 - 01.2017
- Responsible for ordering materials for stock and custom jobs
- Oversee and schedule all rail installations, as well as assist with outside sales force throughout the quoting process
- Review and draft custom rail jobs for fabrication
- Responsible for inside sales associated with the rail and structural steel divisions
- Managed all facets of the ornamental iron and structural steel shops
- Company representative at numerous trade shows as well as at NOMMA Conventions
- Chairperson of the Safety Committee (coordinate all safety inspections with insurance company as well as handled the safety training).
General Manager/Sales Manager
The Wolf Organization/The Lumberyard
York, PA
06.1983 - 06.2009
- Experienced in all aspects of daily operations pertaining to that of a Professional Building Materials Retailer
- Implemented effective logistics strategies to minimize costs and maximize productivity
- Enhanced team morale through effective employee scheduling, training, and involvement.
- Contributed to the implementation and maintenance of ISO9001 quality control systems, along with SAP.
- Participated in regular Sales and Development meetings together with Executive Management members
- Gained extensive understanding of all operations within the environment by working as a Yardman, Truck/Delivery Driver, Inside Sales Representative, Assistant Store Manager, Sales Manager and General Manager.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Education
High School Diploma - Academic Studies
Spring Grove High School
Spring Grove, PA06-1982
Skills
- Ability to effectively manage and motivate employees
- Ability to prioritize work and manage time effectively
- Strong interpersonal communication skills and experience in dealing with customers
- Knowledge of the effects of "market conditions"
- Flexible with different personality types and work habits
- Ability to be flexible and adaptable to daily changing needs/demands pertaining to the location
- Knowledge of purchasing, principles, practices and protocols
- Ability to work unsupervised and a desire for high level of responsibility
Activities
Attained Eagle Scout Award
References
References Available Upon Request
Accomplishments
- Achieved Eagle Scout
- Member Distinguished American High School Students
References
References available upon request.
Timeline
OSR
Woodgrain distribution
05.2022 - Current
WINDOW AND DOOR QUOTING SPECIALIST
Lansing Building Products
04.2020 - 04.2022
Customer Care Representative
HARVEY BUILDING PRODUCTS
04.2017 - 04.2020
General Manager Rail Division
Scranton Craftsman
05.2011 - 01.2017
General Manager/Sales Manager
The Wolf Organization/The Lumberyard
06.1983 - 06.2009
High School Diploma - Academic Studies
Spring Grove High School