Jay Harper
Beckley,WV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
General Manager/PEl
McDonald's
07.1990 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of Business Administration - Business Administration
Wesley College
Dover, DESkills
- Leadership and team building
- Problem Resolution
- Team Player
- Effective leader
- Training and coaching
- Training and Development
- Staff training/development
- Inventory Control
- Customer Relations
- Recruitment
- Staff Motivation
Timeline
General Manager/PEl
McDonald's
07.1990 - 03.2024
Associate of Business Administration - Business Administration
Wesley College