Jay Hernandez
Palatine,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Caribe Auto Pros
04.2018 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Machine Operator
Durable Packaging
03.2016 - 02.2018
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- worked with metal and aluminum
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
Sales Representative
Suzuki Cancun
02.2014 - 03.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
La Salle
Mexico06.2009
Skills
- Labor Relations
- microsoft
- Business Development
- Complex Problem Solving
- Education and Training
- Active Learning
- Judgment and Decision Making
- Languages: English (fluent), Spanish (mother language)
play baseball and be with my family
I used to be a semi-pro baseball player, now days I enjoy playing the ball with my daughter. Being a father it is a new chapter of my life that I am embracing every day.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Manager
Caribe Auto Pros
04.2018 - 08.2022
Machine Operator
Durable Packaging
03.2016 - 02.2018
Sales Representative
Suzuki Cancun
02.2014 - 03.2016
High School Diploma -
La Salle