Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jay Jaroszewski

Rowlett,TX

Summary

Experienced insurance professional with fifteen-year career managing claims, developing employees and driving results. Detail-oriented, observant and knowledgeable. Proficiently managing internal functions of teams, promoting high levels of quality production and overseeing operational functions. Dedicated to team success while solving problems with minimal oversight.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Agency Owner

CHOICE Insurance Group
Rowlett, TX
04.2023 - Current
  • Developed and implemented marketing strategies to increase revenue and brand awareness.
  • Created and maintained relationships with clients, vendors, and other industry professionals.
  • Managed daily operations of the agency including budgeting, staffing, and scheduling meetings.
  • Maintained accurate records of all financial transactions related to the agency.
  • Ensured compliance with applicable laws, regulations, policies, procedures, and standards in the operation of the agency.

Exclusive Agent - Allstate

Jaroszewski Group
Rowlett, TX
02.2015 - 04.2023
  • Provided customer service support to customers, responding promptly to inquiries and resolving any issues that arose.
  • Analyzed customer feedback surveys to assess satisfaction levels and identify areas requiring improvement in terms of service delivery.
  • Development of promotional materials and campaigns designed to attract new customers.
  • Monitored progress towards achieving goals set out in business plans.
  • Provided training sessions to new staff members regarding the processes involved in delivering services as an exclusive agent.

Director of Claims

Progressive Insurance
10.1996 - 12.2014
  • Developed and implemented strategies to maximize customer satisfaction for claims handling.
  • Managed the day-to-day operations of a team of Claims Adjusters, including hiring, training, performance reviews, and setting goals.
  • Reviewed complex insurance policies and contracts to ensure accuracy in claims adjudication.
  • Provided guidance and expertise on legal matters related to the resolution of claims disputes.
  • Monitored performance metrics to ensure that departmental goals were met within established timeframes.
  • Established standards for quality assurance in all phases of the claims process.
  • Maintained up-to-date knowledge of relevant laws, regulations, and industry best practices.
  • Coordinated with other departments within the organization regarding potential liability exposures associated with large losses.
  • Resolved escalated customer service inquiries concerning denied or delayed payments.
  • Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
  • Trained new team members on policies and procedures for claims handling.

Education

Bachelor of Science -

The University of Texas At San Antonio
San Antonio, TX
07.1996

Skills

  • Business Planning
  • Customer Relations
  • Risk Management
  • Strategic Planning
  • Project Management
  • Customer Service
  • Quality Assurance
  • Employee Training
  • Relationship Building
  • New Business Development
  • Coaching and Mentoring
  • Performance Improvement
  • Staff Hiring
  • Professional Networking

Accomplishments

  • Awarded Texas Manager of the year
  • Recognized in Progressive PEN for performance
  • Allstate Circle of Champions award

Certification

  • Texas Adjuster Property and Casualty
  • Texas General Lines Property and Casualty
  • Texas General Lines Life and Health

Timeline

Agency Owner

CHOICE Insurance Group
04.2023 - Current

Exclusive Agent - Allstate

Jaroszewski Group
02.2015 - 04.2023

Director of Claims

Progressive Insurance
10.1996 - 12.2014

Bachelor of Science -

The University of Texas At San Antonio

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Jay Jaroszewski