Chris Gilliam
Bedford,TX
Summary
Seasoned Agency Owner skilled in creating and implementing strategic plans to grow business profitability. Possess strong leadership abilities, including talent recruitment and development, client relationship management, and staff mentoring. Demonstrated success in driving team productivity, enhancing operational efficiency, and delivering high-quality customer service. Able to leverage entrepreneurial mindset to identify opportunities for growth and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Agency Owner
Farmers Insurance Company
Colleyville , TX
2017.06 - Current
- Provided guidance to employees on underwriting standards as well as best practices in customer service delivery.
- Analyzed data from various sources such as surveys or industry trends reports to identify areas of improvement within the agency's operations.
- Inspected property damage sites to determine coverage eligibility based on policy provisions.
- Ensured that all employees are compliant with state licensing requirements before performing any duties related to insurance transactions.
- Maintained financial records such as invoices, expenses reports and accounts receivable and payable ledgers.
Claims Adjuster
Farmers Insurance Company
Arlington , TX
2014.10 - 2017.06
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Maintained accurate documentation of all claim activity within designated system.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Agent
Box Insurance Agency
Grapevine , TX
2013.01 - 2014.10
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Achieved repeat business and referrals through personalized services.
Agency Owner
Farmers Insurance Agency
Colleyville , TX
2006.06 - 2013.01
- Organized meetings between clients and representatives from partner companies in order to discuss potential business opportunities.
- Monitored employee performance metrics such as call volume goals or sales targets on a regular basis.
- Managed daily operations including sales tracking, budgeting, forecasting, payroll administration and staff development.
- Developed marketing plans to generate leads through direct mail campaigns, cold calling activities or other promotional events.
- Analyzed data from various sources such as surveys or industry trends reports to identify areas of improvement within the agency's operations.
- Created and implemented strategies for increasing customer base, developing relationships with existing customers, and expanding the agency's market share.
Education
MBA - Business
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL2009-08
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL2006-08
Skills
- Customer Relations
- Client acquisition
- Creative Direction
- Business Planning
- Setting budgets
- Search Engine Optimization
- Operational planning
- Business Development
- Team direction
- Administering payroll
- Sales management
- Risk Management
- Operations Management
- Human Resources Management
- Revenue Generation
Certification
- Property & Casualty Agent License
- Life and Health Agent License
- Finra Series 6 and 63
- Pilots License
- General Lines Adjuster License
Accomplishments
- Co-Authored 5 Publications
Managers Making the Call...Analytically Speaking 1st Edition 2006
Applying Managerial Communication for Tomorrow's Leaders 1st Edition 2007
Analyzing Methods for MAnagers in a Global Market 1st Edition 2007
Applications of Practicing Project Management 1st Edition 2008.
Practice and Applications of Quality Management Six Sigma 1st Edition 2009
References
References available upon request.
Timeline
Agency Owner
Farmers Insurance Company
2017.06 - Current
Claims Adjuster
Farmers Insurance Company
2014.10 - 2017.06
Agent
Box Insurance Agency
2013.01 - 2014.10
Agency Owner
Farmers Insurance Agency
2006.06 - 2013.01
MBA - Business
Embry-Riddle Aeronautical University - Daytona Beach
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University - Daytona Beach
- Property & Casualty Agent License
- Life and Health Agent License
- Finra Series 6 and 63
- Pilots License
- General Lines Adjuster License
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