Steven Anthony Race
Peoria
Summary
Dedicated insurance professional with experience in sales, client relations, and risk assessment. Adept at investigating claims, evaluating damages, and negotiating settlements. Strong leadership skills with a background in managing teams, fostering customer satisfaction, and implementing data-driven strategies. Seeking to leverage insurance expertise and problem-solving abilities.
Developed key strategic and leadership skills in business-focused environment, seeking to transition into new field. Demonstrates expertise in market analysis and client relationship management. Prepared to leverage these transferable skills to contribute effectively in new professional setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agency Owner
American Family Insurance
08.2023 - Current
- Manage an independent insurance agency, overseeing claims processes and customer relations
- Assess policy coverages, assist clients with claims, and ensure fair resolution of disputes
- Develop strategies to identify risks, mitigate losses, and enhance customer retention
- Conduct policy reviews and advise customers on coverage options to meet their needs
- Maintain compliance with state insurance regulations and company guidelines
Sales Manager
State Farm Insurance
12.2021 - 08.2023
- Guided clients through insurance policy options, coverage details, and claims processes
- Provided expert advice on homeowners, auto, and life insurance policies, ensuring customer understanding and satisfaction
- Investigated customer concerns and claims-related issues, collaborating with underwriters and adjusters for resolution
- Analyzed market trends and customer data to optimize coverage recommendations
Trainer
Foothills Athletic Sports Medicine
06.2019 - 12.2021
- Provided injury assessments and rehabilitation plans, demonstrating attention to detail and problem-solving skills
- Educated clients on injury prevention techniques, applicable to risk assessment and mitigation
Education
B.S. - Professional Studies
Arkansas Tech University
Russellville, Arkansas05.2019
Skills
- Claims Investigation & Processing
- Customer Relations & Conflict Resolution
- Risk Analysis & Policy Interpretation
- Leadership & Team Development
- Technical Proficiency
- Valid Driver’s License & Travel Ready
- Customer relations
Certification
- Life and Health Insurance License - Arizona Department of Insurance.
- Licensed Insurance Agent/Broker - Arizona Department of Insurance.
- Property and Casualty License - Arizona Department of Insurance.
Timeline
Agency Owner
American Family Insurance
08.2023 - Current
Sales Manager
State Farm Insurance
12.2021 - 08.2023
Trainer
Foothills Athletic Sports Medicine
06.2019 - 12.2021
B.S. - Professional Studies
Arkansas Tech University
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