Tamisha Cawthon
Locust Grove ,GA
Summary
Dynamic leader with proven expertise in operational planning and operations management, honed at Gilco Trucking. Excelled in enhancing team performance and streamlining dispatch operations, achieving significant efficiency improvements. Skilled in fostering customer relations and teamwork, driving positive outcomes and exceeding employer expectations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Agency Owner
Centrans Trucklines
07.2017 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
Dispatch Supervisor
Gilco Trucking
02.2010 - 07.2017
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Education
Associate of Arts - General Studies
Norfolk State University
05-1994
High School Diploma -
Cradock High
Portsmouth, VA06-1992
Skills
- Operational planning
- Operations management
- Customer relations
- Sales management
- Consulting
- Customer service
- Teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Agency Owner
Centrans Trucklines
07.2017 - Current
Dispatch Supervisor
Gilco Trucking
02.2010 - 07.2017
Associate of Arts - General Studies
Norfolk State University
High School Diploma -
Cradock High
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