Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Malena  Hallberg

Malena Hallberg

Myrtle Beach

Summary

Dynamic agency owner at Allstate Insurance with a proven track record in client acquisition and operational planning. Expert in problem-solving and delivering exceptional customer service, consistently fostering long-term relationships. Skilled in sales strategy development, driving significant growth while mentoring staff to enhance performance and achieve business objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Agency Owner

Allstate Insurance
11.2008 - 03.2025
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Approved staff hiring, termination, promotions and department transfers.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Balanced multiple priorities effectively as both an insurance producer responsible for generating sales and a business owner in charge of managing the overall agency operations.
  • Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
  • Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.

Fitness Director

Palos Community Hospital Health and Fitness Center
03.1998 - 11.2001
  • Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
  • Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs.
  • Collaborated with health professionals to design specialized exercise regimens for clients with medical conditions.
  • Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.

Education

Master of Science - Physical Education Emphasis Cardiac Rehabilitation

Eastern Illinois University, Charleston, IL
05-1996

Skills

  • Customer relations
  • Administering budgets
  • Operational planning
  • Operations management
  • Client acquisition
  • Closing techniques
  • Problem-solving
  • Customer service
  • Multitasking
  • Reliability
  • Sales strategy development

Accomplishments

  • Achieved A Pro Level Agency through effectively maintianing and growing thru Customer Retention and New Customer Aquisition.
  • Supervised teams of 5 25 staff members.
  • Achieved Honor Ring

Certification

  • Property and Casualty Insurance License Illinois, South Carolina, Indiana
  • Life and Health Insurance License Illinois, South Carolina

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Agency Owner - Allstate Insurance
11.2008 - 03.2025
Fitness Director - Palos Community Hospital Health and Fitness Center
03.1998 - 11.2001
Eastern Illinois University - Master of Science, Physical Education Emphasis Cardiac Rehabilitation
Malena Hallberg