Malena Hallberg
Myrtle Beach
Summary
Dynamic agency owner at Allstate Insurance with a proven track record in client acquisition and operational planning. Expert in problem-solving and delivering exceptional customer service, consistently fostering long-term relationships. Skilled in sales strategy development, driving significant growth while mentoring staff to enhance performance and achieve business objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Agency Owner
Allstate Insurance
11.2008 - 03.2025
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Balanced multiple priorities effectively as both an insurance producer responsible for generating sales and a business owner in charge of managing the overall agency operations.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
Fitness Director
Palos Community Hospital Health and Fitness Center
03.1998 - 11.2001
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs.
- Collaborated with health professionals to design specialized exercise regimens for clients with medical conditions.
- Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.
Education
Master of Science - Physical Education Emphasis Cardiac Rehabilitation
05-1996
Skills
- Customer relations
- Administering budgets
- Operational planning
- Operations management
- Client acquisition
- Closing techniques
- Problem-solving
- Customer service
- Multitasking
- Reliability
- Sales strategy development
Accomplishments
- Achieved A Pro Level Agency through effectively maintianing and growing thru Customer Retention and New Customer Aquisition.
- Supervised teams of 5 25 staff members.
- Achieved Honor Ring
Certification
- Property and Casualty Insurance License Illinois, South Carolina, Indiana
- Life and Health Insurance License Illinois, South Carolina
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agency Owner - Allstate Insurance
11.2008 - 03.2025
Fitness Director - Palos Community Hospital Health and Fitness Center
03.1998 - 11.2001
Eastern Illinois University - Master of Science, Physical Education Emphasis Cardiac Rehabilitation