Jay Krishna
Portland,ME
Summary
Accomplished Billing Specialist and HR Account Manager with a proven track record at Spectrum. Expert in billing systems, insurance verification, and enhancing employee satisfaction. Skilled in fostering teamwork, resolving discrepancies, and negotiating cost savings. Increased employee satisfaction scores significantly, demonstrating strong customer service and interpersonal skills.
Knowledgeable with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
6
6
years of professional experience
2007
2007
years of post-secondary education
Work History
Billing Specialist
Spectrum
10.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
HR Account Manager
M3Global
03.2021 - 09.2023
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Spearheaded the development of performance management strategies for improved productivity.
- Conducted thorough job analyses to create accurate job descriptions and salary structures.
- Managed relationships with external vendors, negotiating contracts to maximize cost savings for the organization.
- Increased employee satisfaction scores by regularly conducting surveys and addressing concerns promptly.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Behavioral Health Assistant
Amoskeag Health
Manchester, NH
01.2020 - 02.2021
- Supported clients in daily living activities and personal care routines.
- Assisted therapists in implementing treatment plans and documenting progress.
- Monitored client behaviors and reported changes to healthcare professionals.
Education
Bachelor of Arts - Accounting
Osmania University
India Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Verbal and written communication
- Microsoft powerpoint, excel, and Word
- Sales abilities
- Taxation
- Accounting expertise
- Marketing
Languages
5,5,4
Timeline
Billing Specialist
Spectrum
10.2023 - Current
HR Account Manager
M3Global
03.2021 - 09.2023
Behavioral Health Assistant
Amoskeag Health
01.2020 - 02.2021
Bachelor of Arts - Accounting
Osmania University