Jay Lafontaine
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to facilitating positive guest experiences to drive business results.
Overview
10
10
years of professional experience
Work History
Sole Proprietor
Gym With Jay
08.2013 - Current
- Advertised products and services online, social media and through traditional campaigns to increase following by 544% and create 200+ ideal consumers.
- Interviewed, hired, and trained 5 ideal candidates to assist with logistics and tasks of business.
- Integrated sales data, market research, team & customer feedback to consistently increase sales by an average of 25% per year while upholding profitability standards.
- Integrated sales data, market research, team & customer feedback to consistently increase sales by an average of 25% per year while upholding profitability standards.
- Systemized daily operations to increase the efficiency of the delivery of our offers by 75%.
- Studied market, tracked price elasticity to determine optimal pricing of services and capitalize on emerging opportunities.
Personal Trainer
Gym With Jay
08.2013 - Current
- Trained 200+ clients during strength training, cardio vascular exercise, and stretching.
- Supported cumulative client-base in losing over 1000 lbs of fat and gaining over 1000 lbs of muscle.
- Motivated clients to stay engaged with fitness goals with systematized accountability and personalized approach.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Administrative Assistant
PurpleIdeas LLC
08.2022 - 07.2023
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Managing Parter
Northstar Cafe
07.2016 - 07.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Associate of Arts - Natural Sciences
Youngstown State University
Youngstown, OHSkills
- Guest Relations Management
- High-Volume Dining
- Suggestive Selling
- Order Accuracy
- Quality Control
- Conflict Resolution Techniques
- Business Growth and Retention
- Revenue Generation
- Planning and Execution
- Standard Operating Procedure Development
- Employee Mentoring
- Training Expertise
Timeline
Administrative Assistant
PurpleIdeas LLC
08.2022 - 07.2023
Managing Parter
Northstar Cafe
07.2016 - 07.2017
Sole Proprietor
Gym With Jay
08.2013 - Current
Personal Trainer
Gym With Jay
08.2013 - Current
Associate of Arts - Natural Sciences
Youngstown State University
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