Jay Lyles
Houston
Summary
EXECUTIVE PROFILE
Business Operations & Strategy Leader
Project Execution | Enterprise Program Management | Supply Chain Transformation | Operational Excellence | Governance, Risk & Compliance
Earned a Bachelor of Business Administration in Management from American InterContinental University in July 2026 and will begin the Master of Business Administration program at The University of Texas at Austin – McCombs School of Business in August 2026 with a focus on Supply Chain & Operations Management.
Seeking leadership opportunities in Business Operations, Enterprise Program Management, Supply Chain Strategy, Operational Excellence, Governance, Risk & Compliance, and Business Transformation within the Energy, Oil & Gas, Technology, and Management Consulting sectors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ICS Senior Claims Adjuster
GEICO
08.2025 - Current
Manage complex insurance claims within a highly regulated environment, balancing operational efficiency, compliance, financial stewardship, and customer experience while consistently meeting performance expectations.
Senior Customer Service Representative
Cigna
10.2022 - 08.2025
Supported complex healthcare operations through accurate documentation, policy interpretation, and cross-functional collaboration while maintaining compliance with organizational standards.
Education
MBA - Supply Chain And Operations Management
The University of Texas At Austin
Austin, TX01.2028
BBA - Business Management
American InterContinental University
Schaumburg, IL07.2026
Skills
Business Operations Enterprise Program Management Operational Excellence Supply Chain Strategy Business Process Improvement Project Execution Strategic Planning Business Analytics Governance Risk Management Regulatory Compliance Continuous Improvement Cross-Functional Leadership Stakeholder Management Executive Communications Business Intelligence Performance Metrics Change Management Process Optimization Strategic Problem Solving Operational Risk Data Analysis Microsoft Excel Power BI Microsoft PowerPoint Microsoft Word Microsoft Outlook
Websites
Certification
- Project Management Professional (PMP) — Planned
- Certified Supply Chain Professional (CSCP) — Planned
- Lean Six Sigma Green Belt — Planned
- Microsoft Power BI Data Analyst — Planned
- SAP S/4HANA Supply Chain — Planned
Technical Proficiencies
- Microsoft Excel (Advanced)
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Power BI (Developing)
- Microsoft Project (Developing)
- Business Analytics
- Dashboard Reporting
- Data Analysis
- Process Mapping
- KPI Reporting
- Operational Documentation
Timeline
ICS Senior Claims Adjuster
GEICO
08.2025 - Current
Senior Customer Service Representative
Cigna
10.2022 - 08.2025
MBA - Supply Chain And Operations Management
The University of Texas At Austin
BBA - Business Management
American InterContinental University