Jay Malone
Retail Management
3400 Montrose Blvd. Houston,TX
Summary
Experienced Manager with a demonstrated history of working in the retail industry. Looking to leverage proven customer service and business skills attained through varied work experience in a new role.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Regional People Manager
Chubbies
02.2023 - Current
- Spearhead talent acquisition efforts for 10 locations across 7 states, resulting in diverse and highly skilled workforce.
- Champion professional development initiatives by traveling all stores quarterly and implementing training opportunities for continuous growth among employees.
- Conducted comprehensive store audits to identify areas of improvement and provide constructive feedback.
- Managed Regional Travel and New Store Opening budgets wisely while also seeking cost-saving measures without sacrificing quality or team satisfaction levels.
- Develop nurturing work environment for employees, leading to increased satisfaction (pulse surveys) and retention rates.
Store Manager
Chubbies
7 2020 - 02.2023
- Created documents and procedures to ensure high levels of visual standards, cleaning practices, stockroom organization and inclusive hiring
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising customer experience.
- Organized in-store and pop up events to drive brand awareness and foot traffic into store, increasing sales opportunities.
- Created and delivered an official recruiting and hiring process for Store Managers
- Selected as part of the Diversity & Inclusion team 2021 & 2022
- Championed and created excitement with my team around frequent company initiatives and contests
<p>General Manager</p> <p></p>
SusieCakes
06.2019 - 04.2020
- Executed a flawless bakery operation, marketing initiatives, and seasonal campaigns as directed
- Built genuine guest connections and delivered world class hospitality, holding team members accountable to the same standard
- Understood and managed the production process in both kitchen and guest services to ensure quality products and experience for guests
- Ensured effective cross-training of all team members in order to anticipate obstacles and remain proactive
- Ensured proper safety procedures, cleanliness and sanitary environment met standard daily
- Created an inclusive, lively and celebratory environment to enhance store experience
<p>Guideshop Manager</p> <p></p>
Bonobos
05.2017 - 05.2019
- Continuously drove high volume and evolved the vertical brand through business analytics and elevated leadership
- Recruited, coached, and developed staff by setting the example of excellent service and sales in an enthusiastic and supportive environment, promoting one management candidate
- Coordinated and executed pop-up and special events to maximize sales volume and realize monthly sales plan
- Managed a diverse product base, analyzing category sales weekly to determine business strengths and opportunities
- Achieved top conversion percentage in the company for fiscal year ending 2019
- Demonstrated excellent communication and develop skills as part of the new store opening team
<p>Store Manager</p> <p></p>
Starbucks
06.2015 - 05.2017
- Drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale
- Collaborated with district peers and worked as team to maintain staffing levels and achieve targeted results
- Reduced operating costs through training and efficient use of resources
<p>Store Manager</p> <p></p>
Vineyard Vines
07.2012 - 05.2015
<p>Store Manager</p> <p></p>
Abercrombie & Fitch
10.2009 - 07.2012
Education
Bachelor of Arts - Business Administration
Austin College
Sherman 08.2005 - 05.2009
Skills
Hospitality
Public Speaking
Recruiting
Training and Development
Coaching abilities
Feedback Delivery
Diversity awareness
Employee Handbook Development
Staff Management
Succession Planning
Timeline
Regional People Manager
Chubbies
02.2023 - Current
<p>General Manager</p> <p></p>
SusieCakes
06.2019 - 04.2020
<p>Guideshop Manager</p> <p></p>
Bonobos
05.2017 - 05.2019
<p>Store Manager</p> <p></p>
Starbucks
06.2015 - 05.2017
<p>Store Manager</p> <p></p>
Vineyard Vines
07.2012 - 05.2015
<p>Store Manager</p> <p></p>
Abercrombie & Fitch
10.2009 - 07.2012
Bachelor of Arts - Business Administration
Austin College
08.2005 - 05.2009
Store Manager
Chubbies
7 2020 - 02.2023
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