Jay Meverden Jr
13793 Conestoga Loop Piedmont,SD
Summary
Detail-oriented professional with experience in customer service and team supervision. Known for strong problem-solving abilities and effective communication skills, dedicated to enhancing operational efficiency and customer satisfaction. Supervisor skilled in team leadership and effective communication. Successfully directed daily operations for 74 employees, ensuring customer satisfaction and maintaining high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
United States Postal Service, USPS
Rapid City, South Dakota
01.2020 - Current
- Managed daily route planning for efficient mail distribution.
- Sorted and organized incoming mail for timely delivery.
- Delivered mail and packages to rural customers in various weather conditions.
- Assisted with training new carriers on routes and delivery procedures.
- Reported delivery issues and maintained accurate records of service disruptions.
- Maintained vehicle safety and cleanliness standards during operations.
- Provided excellent customer service while interacting with customers on route.
Carrier Supervisor
United States Postal Service, USPS
Rapid City, SD
09.2023 - 12.2023
- Followed safety protocols to ensure personal and public safety during deliveries.
- Monitored parcel conditions and reported any discrepancies immediately.
- Collaborated with team members to ensure timely service completion.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Directed and supervised 74 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Insurance Agent
Horace Mann Insurance
Rapid City, SD
12.2018 - 08.2019
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Explained policy details and coverage options to ensure client understanding.
- Processed new applications and renewals efficiently using company software systems.
- Conducted follow-up calls to maintain relationships and address client inquiries.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Personal Banker
Wells Fargo
Rapid City, SD
10.2017 - 10.2018
- Assisted clients in selecting appropriate banking products and services.
- Processed customer transactions accurately and efficiently.
- Educated clients on digital banking tools and features.
- Built strong relationships with clients through exceptional service.
- Conducted financial needs assessments to recommend suitable solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
Education
Some College (No Degree) - Business Management
Black Hills State University
Spearfish, SDSkills
- Customer service
- Team supervision
- Problem solving
- Effective communication
- Training and development
- Attention to detail
- Time management
- Multitasking Abilities
Certification
- Have attended and completed Banker training via Wells Fargo.
- Carried a state issued license to sell insurance products.
Timeline
Carrier Supervisor
United States Postal Service, USPS
09.2023 - 12.2023
Rural Mail Carrier
United States Postal Service, USPS
01.2020 - Current
Insurance Agent
Horace Mann Insurance
12.2018 - 08.2019
Personal Banker
Wells Fargo
10.2017 - 10.2018
Some College (No Degree) - Business Management
Black Hills State University
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