Summary
Overview
Work History
Education
Skills
Timeline
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Jay Morrison

New Castle,PA

Summary

Dedicated Service Support Professional with a strong work ethic and excellent communication skills, recognized for enhancing client well-being at Pathways Of Southwestern Pennsylvania. Proven ability to manage financial strategies and facilitate task completion, demonstrating adaptability and problem-solving expertise. Committed to delivering high-quality service and maintaining exceptional standards in all responsibilities.

Overview

2027
2027
years of professional experience

Work History

Service Support Professional

Pathways Of Southwestern Pennsylvania

• Delivered compassionate direct care and companionship to enhance client well-being.

• Achieved annual online certifications through successful completion of required assessments.

• Delivered comprehensive driving services to ensure client transportation needs were met.

•Facilitated client task completion on a daily basis.

•Facilitated client bill payments and financial management strategies.

•Guided client in articulating and showcasing skills effectively.

Medical Building Cleaner

Signature Building Services
New Castle, PA
11.2023 - Current
  • Performed routine cleaning tasks to maintain cleanliness and hygiene standards in building facilities.
  • Operated cleaning equipment, including vacuums, floor scrubbers, and pressure washers efficiently.
  • Assisted in inventory management of cleaning supplies to ensure adequate stock levels.
  • Followed safety protocols to ensure compliance with health regulations during cleaning operations.
  • Collaborated with team members to enhance workflow efficiency and address maintenance issues promptly.
  • Conducted thorough inspections of assigned areas to identify and report any deficiencies or damages.
  • Safeguarded building assets by following security procedures during opening/closing routines or while performing duties after hours.
  • Provided exceptional customer service by responding courteously to inquiries from building occupants regarding cleaning schedules and concerns.
  • Reduced complaints from building occupants by maintaining high standards of cleanliness and addressing issues promptly.
  • Performed routine cleaning and sanitization of offices and common areas.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Maintained clean, neat, and professional entrances.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Adhered to bloodborne pathogens protocols and safety regulations.

Machine Operator

West Penn Printing
New Castle, PA
11.2008 - Current
  • Conducted routine maintenance on equipment to minimize downtime.
  • Monitored production processes for adherence to safety and quality standards.
  • Collaborated with team members to streamline workflow and enhance efficiency.
  • Assisted in troubleshooting machine malfunctions to maintain production schedules.
  • Trained new operators on equipment usage and safety protocols effectively.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Quickly shut down equipment in emergency situations following protocols.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Operated and controlled standard forklift.

Education

GED - General Studies

Life Long Learning Choices
New Castle, PA

Skills

Strong work ethic

Attention to detail

Listening skills

Multitasking and organization

Excellent communication

Handling customer complaints

Conflict resolution

Documentation and reporting

Complaint resolution

Problem-solving

Time management

Reliability

Adaptability and flexibility

Decision-making

Self motivation

Timeline

Medical Building Cleaner

Signature Building Services
11.2023 - Current

Machine Operator

West Penn Printing
11.2008 - Current

Service Support Professional

Pathways Of Southwestern Pennsylvania

GED - General Studies

Life Long Learning Choices
Jay Morrison