Summary
Overview
Work History
Education
Skills
Involvement
Timeline
Generic

Jay Perez

Santa Ana,CA

Summary

Developed skills in training and team leadership in high-paced hospitality environment, looking to transition into new field. Expertise in communication and customer service, coupled with ability to adapt quickly to new challenges. Aiming to leverage these skills to make meaningful impact in different setting.

Overview

3
3
years of professional experience

Work History

Front of House Trainer

Chipotle
08.2022 - Current
  • Trained staff on customer service best practices and food safety standards.
  • Support business performance by improving service speed, accuracy, and customer satisfaction metrics.
  • Recognized as a role model for communication, leadership, and maintaining Chipotle's customer-first environment.

Education

Bachelor of Science - Business Administration

California State University, Fullerton
Fullerton, CA

Associate of Science - Business Administration

Santa Ana College
Santa Ana, California, CA
07-2024

High School Diploma -

Middle College High School
Santa Ana, CA
05-2024

Associate of Arts - Liberal Arts

Santa Ana College
Santa Ana, California, CA
06-2023

Skills

  • Cash handling proficiency
  • Guest relations
  • Employee coaching
  • Team building
  • Attention to detail
  • Time Management

Involvement

Cyber Forward — Cybersecurity Intern, Jan-May 2024

  • Completed hands-on training in cybersecurity fundamentals, risk assessment, and security operations.
  • Assisted with identifying vulnerabilities, analyzing potential threats, and supporting incident response processes.


HCC Irvine — Doctors 4 Diversity Program, Feb-May 2023

  • Engaged in hands-on workshops, clinical demonstrations, and interactive learning led by UCI School of Medicine students and healthcare professionals.
  • Completed field experiences, including guided visits to UCI Medical Center, to observe real-world healthcare operations and clinical settings.


Timeline

Front of House Trainer

Chipotle
08.2022 - Current

Bachelor of Science - Business Administration

California State University, Fullerton

Associate of Science - Business Administration

Santa Ana College

High School Diploma -

Middle College High School

Associate of Arts - Liberal Arts

Santa Ana College
Jay Perez