Open To Work
Abigail Moore
Chick-fil-A
Hodges,SC
3
Years of experience
Developed skills in training and team leadership in high-paced hospitality environment, looking to transition into new field. Expertise in communication and customer service, coupled with ability to adapt quickly to new challenges. Aiming to leverage these skills to make meaningful impact in different setting.
Work History
Front of House Trainer
2 Years 4 Months- Developed and implemented training materials for new hires to enhance onboarding experience.
- Trained team members on customer service standards and operational procedures.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Monitored performance of front-of-house staff, providing constructive feedback for improvement.
- Conducted role-playing scenarios to reinforce best practices in guest interactions.
- Collaborated with management to identify areas for process improvements and staff development opportunities.
- Fostered a positive work environment that encouraged teamwork and communication among staff members.
- Ensured compliance with health and safety regulations during training sessions and daily operations.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Facilitated hands-on learning opportunities for numerous trainees, ensuring they gained practical experience essential for their roles.
Waitress
9 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Addressed customer inquiries and resolved complaints promptly to enhance satisfaction.
- Efficiently processed orders and managed transactions using POS system.
- Managed cash transactions accurately, ensuring proper change was provided to customers.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained cleanliness and organization of dining area to meet health standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Counter Server
2 Months- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Prepared and assembled food orders efficiently, adhering to quality and safety standards.
- Maintained cleanliness and organization of counter area, contributing to a welcoming environment.
- Collaborated with kitchen staff to streamline order processing and improve overall workflow.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed customer orders efficiently at counter.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Greeted all guests upon arrival and offered immediate assistance.
Education
High School Diploma
- Completed AP course in Human Geography
- Completed AP course in Calculus AB/BC
- Extracurricular Activities: Junior Varsity Volleyball, Varsity Volleyball, Junior Varsity Softball
- National Honor Society Member
- National Beta Club Member
- Future Farmers of America Member
- Interact Club Member
BBA - Management
Skills
Training and mentoring
Guest relations
Upselling strategies
Complaint handling
Order accuracy
Service prioritization
Quality standards
Operational guidelines
Pre-shift walk-through
Team coordination
Cash handling proficiency
Timeline
Anderson. University
BBA from Management
07.2026 - 05.2030Read More
Front of House Trainer
Chick-fil-A
04.2024 - CurrentRead More
Waitress
Ava Raines Diner
06.2023 - 03.2024Read More
Counter Server
101 Deli-Pizza-Pasta
04.2023 - 06.2023Read More
Dixie High School
High School Diploma
08.2022 - 05.2026Read More