Health & Fitness
Jay Pujara
Prosper,Texas
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operation Manager
Closing USA, LLC
Plano, TX
09.2021 - 09.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Partnered with vendors and suppliers to effectively manage and budget.
- Introduced new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Director Funding Manager
Home Point Financial
04.2021 - 09.2021
- Cross communicates between Processors, COSS’, Secondary, Underwriting, Closing and Shipping
- Expert knowledge of real estate lending products, regulatory compliance and underwriting guidelines
- Perform analysis and research on correspondence, loans, and checks across multiple enterprise systems, including Mortgage Servicing Platform (MSP)
- Assist in building consistency in application of underwriting guidelines.
SME Closing Manager
The Federal Savings Bank
05.2020 - 04.2021
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Assessed operational needs to develop practical solutions.
- Developed refinements to streamline closing processes.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Utilized strategic planning skills to develop and execute emergency procedures.
Compliance Analyst
Fairway Independent Mortgage Corporation
09.2019 - 05.2020
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Supported and trained customers on compliance-related issues.
- Documented noncompliance activities and communicated with design-builder on remediation.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Senior Mortgage Loan Closer & Funder
Planet Home Lending, LLC
04.2018 - 09.2019
- Attained extensive knowledge of processing, underwriting and post-closing leading to top producer ranking
- Assisted executives and credit committee in evaluating potential borrowers/transaction, comprising real estate, cash flow, and asset-based lending
- Monitored cash flow and repayment process by analyzing commercial/real estate/large asset purchase, expansion, and acquisition’s transaction viability.
Senior Mortgage Loan Closer
Funder, Everett Financial LLC
08.2015 - 02.2018
- Documented and monitored closing disclosure of conventional, government, and home-equity loans, while effectively analyzing files and title commitments
- Coordinated with borrower, real estate broker, and title company for attaining payment receipt document and enhanced title abstract and insurance forms accuracy
- Attained high-level four-week mortgage-closer training gaining in-depth learning on VA, FHA, FHA 203(k), Bond, FHLMC, FNMA, and loan-processing software.
Investor Analyst
Bank of America, NA
08.2012 - 06.2015
- Developed and deepened client relationships to cement profitable partnerships.
- Orchestrated client-centered financial packages factoring in current market trends.
- Promoted successful investment plans with well-organized and smooth presentations.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Supported financial transactions and investment details by preparing supporting transactions.
- Analyzed revenues, costs and expenses for operating construction projects.
Short sale Negotiator / Quality Control Analyst
JP Morgan Chase Bank, NA
11.2009 - 08.2012
- Conducted data review and followed standard practices to find solutions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Created and maintained several databases to track statistical data.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Planned and implemented performance improvement and quality assurance programs.
Education
Bachelor - Computer Science
Rajasthan University
Skills
Excellent Communication
undefinedInterests
Personal/Professional Development - mentoring & coaching
Design Thinking/Agile Transformation & guidance
Certification
CSPO
Accomplishments
• Coaching & Mentorship
- Supervised team of 53 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Reduced operational expenses by 30% by streamlining branch operations.
Timeline
CSPO
11-2022
Operation Manager
Closing USA, LLC
09.2021 - 09.2022
Director Funding Manager
Home Point Financial
04.2021 - 09.2021
SME Closing Manager
The Federal Savings Bank
05.2020 - 04.2021
Compliance Analyst
Fairway Independent Mortgage Corporation
09.2019 - 05.2020
Senior Mortgage Loan Closer & Funder
Planet Home Lending, LLC
04.2018 - 09.2019
Senior Mortgage Loan Closer
Funder, Everett Financial LLC
08.2015 - 02.2018
Investor Analyst
Bank of America, NA
08.2012 - 06.2015
Short sale Negotiator / Quality Control Analyst
JP Morgan Chase Bank, NA
11.2009 - 08.2012
Bachelor - Computer Science
Rajasthan University
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