Jay Rigali
Thousand Oaks,CA
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player
with expertise in completing various clerical tasks and offering staff support. Detail-oriented with experience in customer service, data entry and office management. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nationwide Medical Inc.
2021.07 - 2021.09
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Worked with different departments to achieve a common goal.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Live chat operator for customer inquiries regarding medical equipment and pricing.
- Effective liaison between customers and internal departments.
Senior Customer Service Agent
NuVet Labs
2016.06 - 2021.06
- Work in a call center setting to assist customers in placing orders and utilizing tools to help with other tasks.
- Assist with Chargebacks to rectify disputed transactions that the company receives.
- Sorting and delegating customer invoices.
- Assist with problem solving and customer escalations.
- Provide primary customer support to the internal sales team and external customers in fast-paced environment.
- Answer customer telephone calls promptly to avoid on-hold wait times. (1500+ calls per month)
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain high sales quotas that are met weekly reaching over $15,000.
Clerk/Head Baker/Assistant Bakery Manager
Vons/Haggen
2007.05 - 2016.06
- Started as a courtesy clerk and was quickly promoted to Bakery Manager within 2 years.
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Associate of Arts - General Studies - Social & Behavioral Sciences
Moorpark College
Moorpark, CA12.2022
Associate of Arts - Psychology
Moorpark College
Moorpark, CA12.2022
Associate of Arts - Liberal Arts And General Studies
Moorpark College
Moorpark, CA12.2022
Associate of Arts - Child/Adolescent Development
Moorpark College
Moorpark, CA12.2022
High School Diploma - English and Chemistry
Grace Brethren High School
Simi Valley, CA2006
Skills
- Strong communication and multitasking skills
- Inventory management
- Problem solving and Complaint Resolution
- Inbound and Outbound Calling
- Organization and Attentiveness
- Coaching and mentoring
- Account management
- Excellent communications; both verbal and written
Additional Information
At the end of 2021, I decided to take some time off for personal reasons and focus on school to finish my AA degree for more opportunities. I am eager and fully prepared to rejoin the workforce.
Timeline
Customer Service Representative
Nationwide Medical Inc.
2021.07 - 2021.09
Senior Customer Service Agent
NuVet Labs
2016.06 - 2021.06
Clerk/Head Baker/Assistant Bakery Manager
Vons/Haggen
2007.05 - 2016.06
Associate of Arts - General Studies - Social & Behavioral Sciences
Moorpark College
Associate of Arts - Psychology
Moorpark College
Associate of Arts - Liberal Arts And General Studies
Moorpark College
Associate of Arts - Child/Adolescent Development
Moorpark College
High School Diploma - English and Chemistry
Grace Brethren High School
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