Pricilla Montag
Woodland Hills,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Vast variety in experience shows adaptability and competence.
Overview
8
8
years of professional experience
Work History
Claims and Billing Specialist
Nationwide Medical
08.2023 - Current
- Comply with request from insurance companies for additional documentation
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Review report for outstanding or unresolved invoicing and conduct research
- Collect payments on outstanding patient and insurance invoices, then deposited and posted payments
- Handle incoming and outgoing supervisor calls
- Review daily reports for status of pending payment claims
- Manage insurance provider renewals to maintain company status.
Customer Service Representative
AIG/Corebridge
08.2021 - 05.2023
- Streamlined documentation processes through digitization efforts, reducing paperwork while maintaining data accuracy and security
- Answer product questions and assist agents with pre- and post-sale inquiries
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Provided coaching and mentoring to new hires, contributing to their successful integration into team
- Educate clients on investment products, services they are currently enrolled in
Customer Service Representative
Health Net
01.2021 - 07.2021
- Giving providers claim status and member eligibility
- Documenting each call using company systems
- Escalating inquiries to appropriate staff as required.
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Barista
Lorelles Coffee Shop
08.2019 - 01.2021
- Maintained highest standards of conduct and service to support company reputation.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
Lead Teacher
Bricks 4 Kidz
07.2018 - 03.2019
- Lead Junior Robotics and Advanced Robotics, grades K-6
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Kindergarten Teacher Assistant
West Valley Christian School
07.2016 - 01.2018
- Collaborated with administrators on classroom policies, management strategies, and discipline
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Promoted social development and emotional well-being among students by incorporating cooperative learning activities into daily routines
Education
MBA -
Cal State University of Long Beach
Long Beach, CA05.2025
Bachelor's of Behavioral Sciences in Communication Studies -
Cal State University of Northridge
Northridge, CA01.2021
Associates in Communication studies & Liberal Arts -
College of The Canyons
Valencia, CA01.2019
Skills
- Time management
- Attention to detail
- Collaborative
- Digitally literate
- Strong communications skills
- Adaptable
- Invoice Processing
- HIPAA Compliance
- Microsoft Office Suite
- Billing Systems and Software
- Records Organization and Review
Timeline
Claims and Billing Specialist
Nationwide Medical
08.2023 - Current
Customer Service Representative
AIG/Corebridge
08.2021 - 05.2023
Customer Service Representative
Health Net
01.2021 - 07.2021
Barista
Lorelles Coffee Shop
08.2019 - 01.2021
Lead Teacher
Bricks 4 Kidz
07.2018 - 03.2019
Kindergarten Teacher Assistant
West Valley Christian School
07.2016 - 01.2018
MBA -
Cal State University of Long Beach
Bachelor's of Behavioral Sciences in Communication Studies -
Cal State University of Northridge
Associates in Communication studies & Liberal Arts -
College of The Canyons
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