Jay Rodriguez
Los Angeles,CA
Summary
Friendly, loyal, and dedicated individual with a proven ambition to succeed in dynamic business environments. Extensive experience in Sales and Hotel industries, coupled with a passion for learning and taking on challenges. Strong qualitative skills, excellent teamwork, and ability to work independently on goal-oriented tasks. Seeking a position in the hotel industry to contribute to team success, guest interaction, and managerial tasks. Authorized to work in the US and willing to relocate.
Professional retail leader with hands-on experience in managing front-end operations. Strong focus on team collaboration and achieving results, ensuring smooth transitions with changing needs. Skilled in customer service, cash handling, and inventory management. Reliable and adaptable, fostering positive and productive work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cash Office/Gift Wrap
Bloomingdale's
03.2023 - 08.2024
- Prepared concise audit reports summarizing findings and recommendations
- Successfully drove new product lines to increase annual profits by 65%.
- Processed returns per policies and assisted cashiers with complex returns.
- Collaborated with store management to develop strategies for peak periods, optimizing staff efficiency and customer service.
Overnight Concierge Desk
Connected Concierge
03.2021 - 10.2022
- Greeted prospects and residents, ensuring comfort and providing assistance
- Directed phone calls, managed service requests, and rotated calls to appropriate team members
- Documented and notified residents about package deliveries within24 hours
- Maintained equipment rental and service logs
Supervisor
Burlington Stores
04.2017 - 02.2022
- Managed teams for merchandise flow, markdowns, and merchandising plans
- Supported store operations and identified sales trends to maximize profitability
- Maintained a clean and organized store environment
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Manager
Marsceill Interior Design
03.2014 - 04.2017
- Supported design concepts, client setup, and product sourcing
- Managed product images, quotes, pricing, and expedited installations
- Handled office tasks, including phone support, photo downloads, and errands
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Executive Manager, Men's Collections
Macy's East
09.2000 - 03.2013
- Drove sales with a focus on customer satisfaction and environment presentation
- Trained and developed sales and non-sales associates
- Developed and executed marketing strategies to expand the customer base
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
Front Office Manager
Wyndham Hotel
01.1994 - 08.2000
- Assisted the Hotel General Manager in supervising front office staff and managing cash control
- Handled guest inquiries, complaints, and compliments
- Monitored budgets, trained staff, and ensured quality service
- Maintained Duty Manager Log Book and supervised reception personnel
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Associate - Fashion Design
Miami International University of Art & Design
Miami, FL05.1991
High School Diploma -
Luis Munoz Marin
Yauco, Puerto Rico07.1988
Skills
- Event Planning Merchandising Time Management Office Management
- Supervisory Experience Training Microsoft Office Suite Guest Services
- Human Resources Micros POS Qualitative Research Cash Handling
- Adobe InDesign & Illustrator Bilingual: Spanish & English Communication Skills
- Leadership Scheduling Hospitality Market Research
- Workplace safety
- Store operations
- Cash handling expertise
- Cash register maintenance
- Employee training
- Task delegation
- Loss prevention strategies
- Merchandise returns
Certification
- California Driver's License
- First Aid Certification
- Home Health Aide (HHA) Certification
Languages
Spanish: Fluent
Additional Information
- Excellent initiative, problem-solving abilities, and organizational skills.
- Strong customer service orientation and willingness to work rotational/continuous shifts.
- Pleasant personality with effective communication and time-management capabilities.
Timeline
Cash Office/Gift Wrap
Bloomingdale's
03.2023 - 08.2024
Overnight Concierge Desk
Connected Concierge
03.2021 - 10.2022
Supervisor
Burlington Stores
04.2017 - 02.2022
Assistant Manager
Marsceill Interior Design
03.2014 - 04.2017
Executive Manager, Men's Collections
Macy's East
09.2000 - 03.2013
Front Office Manager
Wyndham Hotel
01.1994 - 08.2000
Associate - Fashion Design
Miami International University of Art & Design
High School Diploma -
Luis Munoz Marin
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