Jay Salinas
Lubbock,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Tas United
Lubbock, TX
09.2021 - Current
- Cross trained in working for the answering service for multiple companies, and also I'm a backup driver recruiter for Panther Logistics.
- Multi-tasking using Microsoft teams, word, excel.
- Fast paced working environment
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Customer Success Specialist
Wells Fargo
Lubbock, TX
07.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Inbound calls to help customers with balance, claims, mobile banking, etc.
Sales Representative
VXI Global Solutions LLC
Lubbock, TX
02.2017 - 07.2019
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Guthrie High School
Guthrie, Oklahoma01.2016
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Excellent Attention to Detail
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
- Creative problem solving
- Professional telephone demeanor
- Recordkeeping strengths
Timeline
Operations Specialist
Tas United
09.2021 - Current
Customer Success Specialist
Wells Fargo
07.2019 - 01.2020
Sales Representative
VXI Global Solutions LLC
02.2017 - 07.2019
High School Diploma -
Guthrie High School