S Jay Grissom
Learning Technology Group
Raleigh,North Carolina
33
years of professional experience
Human Resources Professional experienced in industrial, clerical, technical, and retail recruitment. Delivered effective leadership in crisis management, team building, and strategic planning, while enhancing employee relations and performance management. Focused on optimizing talent management and process improvement to drive organizational success.
Work History
VP Operations
13 Years 7 Months- Led the effective, efficient, and compliant functioning of VectorVMS’s core business functions: human resources, legal, and finance. Collaborated closely with the CFO and executive leadership team to translate company strategy into operational execution, providing the organization with the people, policies, financial discipline, and legal safeguards needed for sustainable scaling.
- Provided strategic and day-to-day leadership for human resources, legal, and finance functions, aligning operations with overall business objectives.
- Partner with the Controller and CFO to oversee budgeting, forecasting, variance analysis, and financial reporting for operational departments
- HR strategy including talent acquisition, compensation and benefits, performance management, employee relations, and workplace culture.
- Own the design and administration of benefits programs, including PEO/HRIS relationships and annual renewal negotiations
- Manage relationships with outside counsel and oversee contract review, negotiation, and risk assessment across client, vendor, and partner agreements.
VP Account Management and Operations
13 Years 7 Months- Managed SMS Program Management, Channel Account Management, and Implementation teams, guiding development of client retention and account strategies to drive revenue growth.
- Detailed various functions performed in the role.
- Drove overall revenue growth and met sales targets with each group.
- Provide Support and help drive client growth for our Direct, SMS and MSP accounts
- Create and work with the implementation team on strategy and efficiencies to improve the on-boarding experience for new clients
- Oversaw daily operations, project execution, and resource allocation to ensure alignment with organizational goals.
- Guide and evaluate the work of the SMS team, CAM team, and Implementation team
- Acted as escalation point for clients, addressing issues and identifying opportunities for improvement.
- Ensure all customers and accounting services are provided in a consistent and timely manner
- Prepare and deliver all Senior Management reports and provide quarterly client strategy updates
Manager/Director - VMS SMS Strategic Services
5 Years- Managed and directed the SMS Program Management team that provided operational support for PeopleFluent’s VMS shared managed services program. In addition, managing and directing the Implementations for all new clients and driving long term success of the VMS customer.
- Sets strategy and direction and oversees the VMS SMS Program Mgmt. team.
- Maximize on-going revenue by building strong relationships with customers, discussing their operational issues, promoting VMS SMS Services and negotiation changes to services contracts
- Optimize organization to improve services offerings. Create greater efficiency and synergy throughout the implementation/training cycle; improving customers satisfaction through the transition to product support
- Maximized ongoing revenue through strong customer relationships, addressing operational issues, promoting VMS SMS Services, and negotiating service contract changes
- Acted as the escalation point of contact for clients regarding all issues and opportunities.
- Created and oversaw prompt and effective resolutions for client issues
- Evaluated and assessed new implementation and retainer projects based on size, complexity, participation percentage, and time frame.
- Review and Approve all SOWs for current and new clients
- Schedules projects and oversees progress and resolves conflicts involving scheduling, resources, or technical issues
- Drive compliance and continuous improvements with an effective account strategy
- Drove compliance and continuous improvements by implementing effective account strategies
Program Manager/National Account Executive
12 Years 8 Months- Drove growth within assigned accounts by leveraging advanced sales skills, industry knowledge, and business acumen to build effective account strategies, expand influence, and establish key client relationships.
- Design and execute a professional sales strategy utilizing in-depth knowledge of the client, staffing industry and all Manpower’s product and services’ lines of business
- Designed and executed a comprehensive sales strategy utilizing in-depth knowledge of clients, staffing industry, and all Manpower product and service lines.
- Provided primary contact for clients on all issues and opportunities.
- Manage communication between client, field operations and home office to ensure full client satisfaction and account execution according to the applicable contract terms
- Create and oversee resolutions for all client problems promptly and effectively
- Rollout of order management tools such as Fieldglass, IQN, WorkNexus and Direct Source
- Implement Master Service Program accounts to Manpower branch offices across the US.
- Partner with clients to create unique and customized staffing solutions – including MSP programs
- Facilitated compliance and continuous improvement initiatives through effective account strategy implementation.
8 Years 1 Month
- Responsibilities included overseeing daily operation of Talent Delivery, Administrative processes and maintaining a positive customer relationship with management.
- Specific duties included:
- Analyzed, monitored and improved productivity, which results in a decrease to overall cycle time for staffing representatives and staffing partners
- Monitored and distributed workload among the staffing representatives and staffing partner team
- Train new staffing member with IBM’s current ATS – Peopleclick
- Increased morale of employees
- Developed and implemented a new applicant travel process
- Created and maintained database tracking system for all contractors and contract dates, which included pre-invoices and calculating full time equivalents
- Full life cycle recruiting for all contingent work-force in the Talent Delivery Organization
- Conducted quarterly training classes
- Managed and conducted annual performance reviews for up to 70 employees across six states
- Prepared and presented monthly productivity reports to the Leadership and Procurement
- Developed process improvements and process manuals
Contract Staffing Coordinator
6 Months- Managed daily operations of the contract staff process, established relationships with all vendors, and handled all invoice processing.
- Coordinated staffing schedules to optimize workforce allocation and efficiency.
- Managed candidate sourcing and screening processes for various roles.
- Implemented onboarding processes to enhance new hire integration and retention.
Associate Manager
2 Years 3 Months- Directed sales generation, handled daily operations, and supervised personnel activities.
- Led team in implementing inventory management strategies to optimize stock levels and reduce excess.
- Developed training programs for staff, enhancing their product knowledge and customer service skills.
- Coordinated cross-departmental projects to align marketing campaigns with operational capabilities.
Account Manager (On-Site at Nortel)
3 Years 9 Months- Conducted sales calls, oversaw daily operations, managed workmen’s compensation, and handled employee relations.
- Developed strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Managed account portfolios, ensuring alignment with clients’ strategic goals and objectives.
3 Months
- Responsibilities included conducting sales calls, overseeing daily operations of service representatives, and maintaining all office records to comply with ISO 9000 registration.
2 Years 10 Months
- Responsibilities included conducting interviews and testing, processing employee benefits, workmen’s compensation and maintaining customer and employee records.
Education
Bachelor of Business Administration - Marketing and Management
Skills
Operations Management
Human Resources Strategy
Talent Acquisition
Compensation & Benefits
Performance Management
Employee Relations
Workforce Planning
Change Management
Finance & Budget Management
Contract Negotiation
Vendor Management
Compliance & Risk Management
Customer Retention
Project Management
Process Improvement
Executive Leadership
Program management
Organizational Development
Public Information Intern
Contacted local media regarding upcoming events and maintained current directory of alumni.
Timeline
VP Operations
VectorVMS part of Pixid Group
01.2013 - CurrentRead More
VP Account Management and Operations
Learning Technology Group
01.2013 - CurrentRead More
Manager/Director - VMS SMS Strategic Services
PeopleFluent
01.2013 - 01.2018Read More
Program Manager/National Account Executive
Manpower
04.2000 - 12.2012Read More
HR Account Manager (On site at IBM)
04.2000 - 05.2008Read More
Contract Staffing Coordinator
Interpath Communications
10.1999 - 04.2000Read More
Associate Manager
GAP Inc.
07.1997 - 10.1999Read More
Service Supervisor
06.1996 - 09.1996Read More
Account Manager (On-Site at Nortel)
Manpower, Research Triangle Park
08.1993 - 05.1997Read More
Account Representative (On-site at Raychem)
08.1993 - 06.1996Read More
Campbell University
Bachelor of Business Administration from Marketing and Management
Read More