Jay Silva
Swedesboro
Summary
Dynamic business development leader with a proven track record at CH Robinson Worldwide, achieving consistent market share growth and over $22 million in new sales revenues. Expert in logistics optimization and customer engagement, driving strategic initiatives that enhance client satisfaction and operational excellence.
Overview
27
27
years of professional experience
Work History
Director- Business Development- LTL and Consolidation Services
CH Robinson Worldwide
Conshohocken
01.2020 - Current
- Consistent 10- 15% increase in market share gain YOY including 2023 New Sales Revenues of over $22 million and on a run rate in 2024 of over $24 million
- Identified and engaged current customers to boost LTL volume and revenue.
- Supported Sales and Account Management teams in Northeast by presenting LTL market activity, collaborating on sales goals, and completing customer analysis projects.
Branch Manager- Refrigerated Services
JB Hunt Company
01.2017 - 01.2020
- Opened and established transportation brokerage office in Northeast Region, focusing on temperature-controlled space.
- Managed entire P&L, hiring and training new employees while developing sales pipeline and carrier relationships.
- Created internal operations process to enhance customer service and ensure customer retention.
- On a $10 million dollar run rate for year three after a $6 million finish in year 2 and a $2.7 million year one result.
Director Truckload Services
Estes Forwarding Worldwide
01.2015 - 01.2017
- Managed and directed 19 account and operations managers in $15 million brokerage division to optimize team performance and client satisfaction.
- Developed new standard operating procedure to streamline operations and identify areas to target for growth.
- Studied and reviewed TMS systems to select the most optimal to meet division objectives.
- Hired new employees and developed training methods to enhance workforce capabilities and retention.
- Attended TIA conferences to monitor industry trends and forecast future activity for strategic planning.
Business Development Manager
Estes Forwarding Worldwide
01.2013 - 01.2015
- Target accounts and foster relationships with clients within the Estes Enterprise along with discovery of new customers.
- Established relationships with internal and external stakeholders and operations team to ensure success.
- Conducted business review meetings to assess client needs and strategies.
- Reported industry trends and activity to Division VP monthly.
Implementation Manager
CH Robinson Worldwide Inc
Paulsboro
01.2009 - 01.2013
- Managed integration process for newly acquired clients, ensuring seamless migration of logistics operations per contract requirements.
- Developed Standard Operating Procedures from evaluations and agreements, enhancing clarity and consistency in collaboration with key stakeholders.
- Scheduled and conducted training for stakeholders and key personnel on TMS system, facilitating smoother operations and stakeholder engagement.
Customer Development Manager
CH Robinson Worldwide
Paulsboro
01.2006 - 01.2009
- Achieved revenue growth goals for all key account specialists through successful execution of key initiatives.
- Managed staff of 8 key account specialists to deliver highest standard of customer service and operational excellence.
- Developed customer relationships to enhance service delivery and satisfaction.
- Analyzed market trends to identify opportunities for business growth.
- Collaborated with cross-functional teams to align customer strategies and initiatives.
Key Account Manager
CH Robinson Worldwide
Paulsboro
01.1999 - 01.2006
- Drove 160% growth in a National Account from 2000-2006.
- Managed large accounts, fostering relationships that contributed to $20,000,000 in revenue growth.
- Conducted quarterly business reviews to align client goals with service offerings.
- Strategically targeted specific business segments to attack in yearly bidding process.
Education
Bachelor of Science -
Richard Stockton College of NJ
Pomona, NJ01.1998
Skills
- Business development
- Sales strategy and P&L management
- Sales strategy
- Market analysis
- Financial analysis
- Supply chain management
- Customer engagement
Training And Development
- Developed a training program for clients to ensure a level of comfort with the TMS system, along with reporting features and order tracking functions that assist with streamlining the supply chain for their organization.
- Trained the key account development team of 8 members on how to appropriately identify accounts where opportunities for growth is apparent and develop programs that will assist in achieving maximum growth potential.
Notable Accomplishments
Award received for most truckload sales in 2015 and 2016
Timeline
Director- Business Development- LTL and Consolidation Services
CH Robinson Worldwide
01.2020 - Current
Branch Manager- Refrigerated Services
JB Hunt Company
01.2017 - 01.2020
Director Truckload Services
Estes Forwarding Worldwide
01.2015 - 01.2017
Business Development Manager
Estes Forwarding Worldwide
01.2013 - 01.2015
Implementation Manager
CH Robinson Worldwide Inc
01.2009 - 01.2013
Customer Development Manager
CH Robinson Worldwide
01.2006 - 01.2009
Key Account Manager
CH Robinson Worldwide
01.1999 - 01.2006
Bachelor of Science -
Richard Stockton College of NJ