Results-driven effective leader seeking opportunity to apply vast management experience including Profit and Loss responsibility and full operations to a position in lead management. Roles held include general manager, assistant manager, department manager, supervisor, lead and associate. Consistent track record of exceeding assigned targets and achieving organizational objectives. Inspiring and motivating management style focused on empowering employees and delegating responsibilities to help co-workers perform at their very best to achieve organizational goals and targets. Strong communication and presentation skills with the ability to direct and work alongside a wide variety of individuals at all levels and in various positions.
General Manager
Oversee entire store operations, including day-to-day retail and B2B sales, P & L sales and spending management to forecast, recruiting and evaluating employees, inventory management, performance results presentation, and daily operations leadership.
Oversee entire store operations, including day-to-day retail sales, corporate metric reporting, recruiting and evaluating employees, inventory management, team building, and leading daily operational meetings.
Managed all departments rotationally and directed membership marketing initiatives.
Managed all departments rotationally and directed membership marketing initiatives.
Managed inventory control and backroom receiving departments.
Managed produce stock departments to adhere to company standards.
Managed all departments rotationally and directed membership marketing initiatives.
Strong management skills demonstrated through a variety of successful work experiences
Tenacious leader focused on exceeding assigned goals and tasks
Analytical mind with an eye for detail and accuracy
Experience in developing forecasts and reviewing performance against budget
Unafraid to tackle tough issues, choosing instead to address challenges with creative solutions
Well-organized and highly self-motivated
Professional appearance, courteous interaction skills, and positive demeanor
Adaptable work style, able to adjust to company culture and understand and follow mission
Outstanding communication skills both oral and written
Self-taught style of learning, quick to understand and apply new concepts
Strong moral character with a high level of personal integrity
Respected manager with ability to motivate others to achieve beyond their past experiences
• Assumed struggling store, revitalizing team and exceeding management’s goals and expectations.
• Achieved superior inventory control rating with a three-year low in shrinkage.
• Increased top line sales and operating profits two years running.
• Grew customer renewal capture rate from 4% to 14%.
• Reduced wage cost index by 18% falling straight to the bottom line profitability.
• Exceeded YTD positive sales index targets resulting in max-out of bonuses.
• Consistently achieved positive year-over-year sales growth exceeding overall budget.
• Nicknamed the “never out manager” due to successful inventory management and control.
• Drove front-end marketing team to the best quarterly metrics ever in the history of the store.
• Increased club year-over-year renewal rates to nearly double.
• Maintained dual positions combined during downturn while still exceeding targeted objectives.
• Recruited many high-performing associates, grooming them for management positions.
• Placed in charge of a dysfunctional front-end department, identified root causes and implemented policies and procedures to achieve top management’s objectives.
• Placed on a ‘metrics counsel’ consisting of the three most successful assistant managers in the regional market in order to develop under-performing assistants into effective leaders.
• Requested to attend leadership essentials company-sponsored management program
• Chosen to serve on employment development committee
• Nominated as ‘associate of the year’ representing store at the annual shareholder’s meeting
• Received honorary recognition from top management (blue jacket club member)
• Received ‘exceeds expectations’ consistently on employee evaluations