Jay Sternhagen
Kenosha,WI
Summary
Utilizing a competitive mindset with a collaborative process, Jay has had considerable experience putting his best foot forward when it comes to team leadership and project follow through. Efficiency always being at the forefront, Jay seeks out the best method of production, customer and client satisfaction/relations, and what serves best for all parties involved. He never hesitates to asks how improvements can be made. With years of inventory management, document organization, asset building, and customer service, Jay has honed his skillset, allowing him to adapt to any work environment he takes on.
Overview
10
10
years of professional experience
Work History
Guest Services / Store Associate
Kwik Trip
Kenosha, WI
07.2025 - Current
- Efficiently addressed customer requests, purchases, questions, and concerns with respect, patience, and transparency to provide a welcoming experience
- Greeted and thanked customers coming and leaving the store
- Worked in a fast-paced, constantly moving environment that requires quick decision-making and adaptability
- Provided exceptional customer service to enhance the shopping experience and build customer loyalty.
- Monitored stock levels regularly to identify shortages and prevent disruptions in product availability.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Team Lead (L3) / Customer Services
Amazon Go
Chicago, IL
06.2024 - 06.2025
- Developed training programs for new associates, enhancing onboarding processes.
- Implemented inventory management practices to reduce discrepancies and improve accuracy.
- Led team in daily operations, ensuring optimal workflow and efficiency.
- Solved issues both in store and with customer experience with quick and effective solutions to provide the best outcome
- Utilized Microsoft software (Word, Excel) to create documents for daily work use and inventory management
- Communicated with and assisted customers in need of goods and services
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Cashier
Circle K
De Pere, WI
02.2024 - 04.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Maintained a clean and organized work environment behind the clerk counter and on the main floor
- Ensured compliance with company policies and procedures to maintain operational integrity.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager - Projects
Shopko
De Pere, WI
09.2015 - 09.2018
- Coordinated project timelines and deliverables across diverse teams to ensure alignment with organizational goals.
- Mentored junior staff on best practices in project management, fostering professional growth and improving team capabilities.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to streamline processes, resulting in improved efficiency and timely project completion.
Education
High School Diploma -
De Pere High School
De Pere, WI01.2019
Skills
- Team collaboration
- Inventory control
- Project tracking
- Strategic planning
- Schedule management
- Client relations
- Document management
- Cross-functional collaboration
- Project planning and development
- Team bonding
- Teamwork and collaboration
- Attention to detail
Additional Experience
An additional 5 years of experience in Team Leadership and Food Service from Sept 2018 - May 2023
Timeline
Guest Services / Store Associate
Kwik Trip
07.2025 - Current
Team Lead (L3) / Customer Services
Amazon Go
06.2024 - 06.2025
Cashier
Circle K
02.2024 - 04.2024
Assistant Manager - Projects
Shopko
09.2015 - 09.2018
High School Diploma -
De Pere High School