Ashley Skinner
Glendale,AZ
Summary
Results-oriented Front Desk Supervisor with a solid background in hospitality management, committed to exceeding guest expectations. Expertise in effective multitasking and superior communication allows for efficient handling of diverse business needs. Demonstrated ability to enhance overall guest satisfaction through strategic problem-solving initiatives. Seeking to further career growth by implementing best practices that elevate service delivery standards.
Overview
11
11
years of professional experience
Work History
Guest Services Associate
European Wax Center
Germantown, MD
07.2024 - 04.2025
- Collaborated with other associates to ensure the highest quality of service was provided to guests.
- Built and maintained productive relationships with employees.
- Monitored inventory of supplies such as keys and stationary items, ensuring stock was sufficient at all times.
- Ensured compliance with safety regulations and company policies.
- Greeted guests in a friendly and professional manner.
- Took reservations from patrons by phone or online.
- Set up appointments, processed payments and responded to wide range of questions.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Secured revenue, accurately monitoring cash intake, verifying receipts, and maintaining store policy updates to sales reports.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prevented store losses by remaining aware and promoting attention to detail to detect gaps for corrective action.
- Conducted tours of the facility when requested by guests.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Tracked customer loyalty program rewards points for returning guests.
- Assisted with scheduling and bookings, member payments, and data entry.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Offered guests beverages and refreshments upon check-in.
- Resolved guest complaints in a timely and efficient manner.
- Provided support during peak hours in order to maintain excellent customer service standards.
- Provided guests with positive experience and professional impression.
- Developed lasting relationships with guests that built loyalty and drove the centers revenue.
Teacher's Assistant
We’re just kidz
Germantown, MD
06.2019 - 07.2024
- Conducted literature and resource research to support classroom projects.
- Explained class procedures, lab policies and important dates.
- Coordinated daily tasks between teachers and other staff members.
- Guided students in mastering course material for deeper understanding.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Provided individualized assistance to students with special needs in the classroom.
- Assisted in lesson planning using diverse teaching strategies.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Collaborated in planning and coordinating school events and excursions.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Utilized educational technology to enhance classroom learning.
- Evaluated examinations, projects, and written work.
- Graded exams, assignments and essays and recorded grades.
- Assisted in organizing and supervising school events and field trips.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Graded assignments and tests and documented results into filing systems.
- Supported classroom teacher in managing a diverse classroom of students.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Created and maintained a safe and engaging learning environment for all students.
- Monitored student progress, providing feedback and support as needed.
- Supervised children and participated with children in activities.
- Greeted parents at school events to provide information about curriculum and activities.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Implemented classroom rules and procedures to maintain discipline and order.
- Facilitated small group instruction and activities for students of varying abilities.
Hostess/Restaurant Server
IHOP
Germantown, MD
06.2014 - 10.2023
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Informed patrons of specialties and features.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Assisted serving staff, food runners, and bussers to maintain cleanliness of dining room.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided exceptional service to high volume of daily customers.
- Delivered meals efficiently with exceptional courtesy.
Education
High School Diploma -
Clarksburg
Clarksburg, MD06-2016
Some College (No Degree) - Dental Assistant
Fortis College
Columbia, SCSkills
- Reservation Management
- Listening skills
- Writing and verbal communication
- Issue resolution
- Accepting payments
- Guest registration
- Time management
- Guest service and assistance
- Cash management
- Hospitality services
- Training and mentoring
- Team building
- Upselling strategies
- Data entry
- Mentoring staff
- Sales management
- Revenue and sales projections
- Scheduling appointments
- Inventory management
- Team collaboration
- Lesson planning
- Safety compliance
- Microsoft teams
- Invoice processing
- Microsoft Excel
- Attention to detail
- Problem solving
- Effective communication
- Reservation processing
- Customer relationship
- Conflict resolution
- Task prioritization
- Performance feedback
- Flexible and adaptable
- Multitasking
- Good Telephone Etiquette
- Organization
- Basic math
Timeline
Guest Services Associate
European Wax Center
07.2024 - 04.2025
Teacher's Assistant
We’re just kidz
06.2019 - 07.2024
Hostess/Restaurant Server
IHOP
06.2014 - 10.2023
High School Diploma -
Clarksburg
Some College (No Degree) - Dental Assistant
Fortis College