Aiden Bernhardt
Cape Coral,Florida
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Bowlero Lanes
10.2022 - 09.2023
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- On down time assisting servers with tasks such as food running, cleaning, and general checking in on guests
Receiving Associate
Burlington Coat Factory Department Store
06.2021 - 09.2021
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
Host
Buon Appetito Restaurant
03.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
No Degree - N/a
North Fort Myers High School
North Fort Myers, FL05.2024
Skills
- Time Management
- Event Staffing
- Reservation Management
- Loyalty Program Knowledge
- Complaint Management
- Server Support
- Dining Room Management
- Customer Service
Timeline
Guest Services Associate
Bowlero Lanes
10.2022 - 09.2023
Receiving Associate
Burlington Coat Factory Department Store
06.2021 - 09.2021
Host
Buon Appetito Restaurant
03.2021 - 09.2021
No Degree - N/a
North Fort Myers High School