Aiden Bernhardt
Cape Coral,Florida
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Bowlero Lanes
1899 Del Prado Blvd S
10.2022 - 09.2023
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- On down time assisting servers with tasks such as food running, cleaning, and general checking in on guests
Receiving Associate
Burlington Coat Factory Department Store
1810 NE Pine Island Rd, Cape Coral, FL 33909
06.2021 - 09.2021
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
Host
Buon Appetito Restaurant
2384 Surfside Blvd #113, Cape Coral, FL 33991
03.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
No Degree - N/a
North Fort Myers High School
North Fort Myers, FL05.2024
Skills
- Time Management
- Event Staffing
- Reservation Management
- Loyalty Program Knowledge
- Complaint Management
- Server Support
- Dining Room Management
- Customer Service
Timeline
Guest Services Associate
Bowlero Lanes
10.2022 - 09.2023
Receiving Associate
Burlington Coat Factory Department Store
06.2021 - 09.2021
Host
Buon Appetito Restaurant
03.2021 - 09.2021
No Degree - N/a
North Fort Myers High School