Jay Thornton
Lubbock,Texas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Casa Ole Mexican Restaurant
Lubbock, Texas
11.2015 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Restaurant Manager
Applebee's
Lubbock, Texas
10.2013 - 11.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
General Manager
Rib Crib
Roswell, NM
05.2009 - 09.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
Bachelor of Arts - English
Texas Tech University
Lubbock, TX05.1991
Skills
- Training Management
- Finance and Accounting Oversight
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Records Organization and Management
- Administrative Management
- Cost Reduction
- Budget Control
- Financial Statement Review
- Staff Scheduling
- Inventory Tracking and Management
Certification
Serve Safe and TABC certified
Timeline
General Manager
Casa Ole Mexican Restaurant
11.2015 - 08.2021
Restaurant Manager
Applebee's
10.2013 - 11.2016
General Manager
Rib Crib
05.2009 - 09.2013
Bachelor of Arts - English
Texas Tech University
Serve Safe and TABC certified
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