Jay Torres
San Clemente,CA
Summary
Accomplished Field Service Engineer with a proven track record at Lutronic Inc., excelling in equipment installation and customer service management. Expert in troubleshooting, system diagnostics, and enhancing customer satisfaction through efficient problem resolution. Skilled in both technical support and project management, significantly improving service delivery and operational efficiency. Energetic Field Service Engineer with 20-years background performing Technical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
Lutronic Inc.
03.2019 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Field Service Engineer
Natus Medical
04.2014 - 03.2019
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Education
Associate of Applied Science - Biomedical Engineering
Southern California Institute of Technology
Anaheim, CA04.2015
Skills
- Remote Support
- On-Site Support
- Troubleshooting and repair
- Equipment Installation
- Service Documentation
- System diagnostics
- Customer Service Management
- Project Management
- Calibration
- Customer service
Timeline
Field Service Engineer
Lutronic Inc.
03.2019 - Current
Field Service Engineer
Natus Medical
04.2014 - 03.2019
Associate of Applied Science - Biomedical Engineering
Southern California Institute of Technology
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