Jay Tucker

Pivoted approaches with evolving market demands.

• Explained various types of loans available to customers and their associated terms and conditions.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of products and promotions.

• Negotiated prices, terms of sale and service agreement to close transactions.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Consistently was the top Account Manager in business retention and additional sales.

• Maintained schedules of appointments with prospective and established customers.
• Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Gathered client debt, credit and income information to determine loan eligibility.
• Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

• Built referral business by meeting with local financial planning, home builders and real estate professionals.
• Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.

• Delivered high levels of customer service to facilitate smooth processes.
• Reviewed loan agreements to confirm completeness and accuracy.
• Performed daily maintenance of loan applicant database.

• Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Finished in the top 5% of my class of 80 LOA's on the on the final test to obtain my Mortgage originating license.

• Recruited, hired and trained new hires to optimize profitability.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Acted as main point of contact in matters relating to client concerns and needs.

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Trained new employees on restaurant procedures and plating techniques.