Jay Vang
Winder,GA
Summary
Dynamic Parts Manager and Advisor with extensive experience at Hennessy Jaguar Land Rover Gwinnett, where I spearheaded inventory system enhancements, boosting department efficiency, in-depth automotive industry knowledge, cataloging and adept at fostering team growth, I excel in customer service and problem-solving, ensuring high satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Parts Advisor
Hennessy Jaguar Land Rover Gwinnett
05.2023 - Current
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Parts Manager
Hennessy Jaguar Land Rover Gwinnett
07.2021 - 05.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Advisor
Hennessy Jaguar Land Rover Gwinnett
08.2005 - 07.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2004
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Shipping procedures
- Ordering parts
- Customer Service
- Problem-solving skills
- Forklift Operation
- Invoice Processing
- Training and coaching
- Operations Management
- Staff Training
- Inventory Management
- Order Fulfillment
- Inventory Auditing
- Cycle counting
- Returns processing
- Vehicle operations knowledge
- Verbal and written communication
- Email Communication
Languages
English
Hmong
Timeline
Parts Advisor
Hennessy Jaguar Land Rover Gwinnett
05.2023 - Current
Parts Manager
Hennessy Jaguar Land Rover Gwinnett
07.2021 - 05.2023
Parts Advisor
Hennessy Jaguar Land Rover Gwinnett
08.2005 - 07.2021
High School Diploma -
Berkmar High School
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