Jay Watters
Murfreesboro,TN
Summary
I possess a strong versatile employment history of working with the public, as well as production assembly. My employment history reflects my experience and knowledge in the following areas: Retail sales/management, team building/leadership, customer service and automotive production. Although my previous employment history is my strong point to being hired, there are several other key areas of knowledge where I know I can be of help to you and your company. Authorized to work in the US for any employer
Overview
34
34
years of professional experience
Work History
Service Advisor
Murfreesboro Hyundai
04.2025 - 10.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Service Advisor
CDJR Franklin
08.2021 - 10.2024
- Responsibilities
- Greet customers and set up appointments for service.
- Answer phones with great enthusiasm to drive business into our service department.
- Conduct thorough intake interview, so we can repair the customers vehicle accurately.
- Help customers determine their needs to maintain their vehicles at the highest quality.
- Dispatch repair orders to techs to have repairs completed in a timely fashion.
- Keep customers up to date during repair process.
- Perform a flawless exit interview with customer to explain their repairs and to let them know of any services they have upcoming.
Automotive Service Advisor
Walker Chevrolet
05.2018 - 06.2021
- Responsibilities
- Greet customers and set up appointments for service.
- Answer phones with great enthusiasm to drive business into our service department.
- Conduct thorough intake interview, so we can repair the customers vehicle accurately.
- Help customers determine their needs to maintain their vehicles at the highest quality.
- Dispatch repair orders to techs to have repairs completed in a timely fashion.
- Keep customers up to date during repair process.
- Perform a flawless exit interview with customer to explain their repairs and to let them know of any services they have upcoming.
SERVICE ADVISOR/SERVICE MANAGER IN TRAINING
ALEXANDER CHEVROLET
08.2017 - 05.2018
- Responsibilities
- Greet customers and set up appointments for service.
- Answer phones with great enthusiasm to drive business into our service department.
- Conduct thorough intake interview, so we can repair the customers vehicle accurately.
- Help customers determine their needs to maintain their vehicles at the highest quality.
- Dispatch repair orders to techs to have repairs completed in a timely fashion.
- Keep customers up to date during repair process.
- Perform a flawless exit interview with customer to explain their repairs and to let them know of any services they have upcoming.
General Manager
Tire Discounters
02.2015 - 08.2017
- Responsibilities
- Manage the stores Gross Margin
- Manage 1 Service Manager, 3 Service Technicians, 5 Tire Technicians, as well as 2 Sales Associates
- Schedule and Conduct weekly employee meetings
- All Scheduling and Hiring
- Customer Complaints
- Grow the store into profitability, including establishing and maintaining Commercial Sales
- Maintain store appearance and presentation standards, as well as track all key metrics of the store in customer service and sales
Manager
Sears Auto Center
09.2013 - 02.2015
- Responsibilities
- Manage the stores Profit and Loss
- Manage and Train 4 CSA's, as well as Scheduling and Hiring
- Manage and Train 5 Mechanics
- Customer Complaints
- Grow the store into profitability, including establishing and maintaining Commercial Sales
- Maintain store appearance and presentation standards, as well as track all key metrics of the store in customer service and sales
Hardlines Manager
Sears Cool Springs Sales/Hardlines Leadlines
11.2012 - 08.2013
- Responsibilities
- Managed 15 employees
- Scheduling
- Presentation set up
- Customer Complaints
Key Holder
Dunham's Sports
05.2011 - 11.2012
- Responsibilities
- Manage 8 employees
- Scheduling
- Shipping and Receiving
- Handling of daily revenue and banking responsibilities
- Stock, Inventory Control and Loss Prevention
Hardlines Lead
Sears Cool Springs Sales/Hardlines Leadlines
01.2006 - 01.2011
- Achievements: Promotion from Sales to Management after one year of employment
- Responsibilities
- Manage 15 employees
- Scheduling
- Presentation set up
- Inventory Control and Customer Complaints
Assembler
Nissan North America
01.1992 - 01.2006
Education
High School Diploma -
SPRING HILL HIGH SCHOOL
SPRING HILL01.1989
Skills
- Operating Systems
- Hardware Installation (Less than 1 year)
- Networking (Less than 1 year)
- Intake Experience
- Technical Services (Less than 1 year)
- Auto Service Management
- MICROSOFT WINDOWS (Less than 1 year)
- Loss Prevention
- Profit & Loss
- Computer Hardware
- Windows 7 (Less than 1 year)
Additional Information
- SKILLS
- Strong knowledge of Windows 95, 98, 2000, ME, XP, Vista, Windows 7 and 8 Operating systems
- Computer Networking
- Computer Hardware Installation
- Computer Software
- Computer Technical Services
Timeline
Service Advisor
Murfreesboro Hyundai
04.2025 - 10.2025
Service Advisor
CDJR Franklin
08.2021 - 10.2024
Automotive Service Advisor
Walker Chevrolet
05.2018 - 06.2021
SERVICE ADVISOR/SERVICE MANAGER IN TRAINING
ALEXANDER CHEVROLET
08.2017 - 05.2018
General Manager
Tire Discounters
02.2015 - 08.2017
Manager
Sears Auto Center
09.2013 - 02.2015
Hardlines Manager
Sears Cool Springs Sales/Hardlines Leadlines
11.2012 - 08.2013
Key Holder
Dunham's Sports
05.2011 - 11.2012
Hardlines Lead
Sears Cool Springs Sales/Hardlines Leadlines
01.2006 - 01.2011
Assembler
Nissan North America
01.1992 - 01.2006
High School Diploma -
SPRING HILL HIGH SCHOOL