Jay Weaver
Frisco,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
1
1
Certification
Work History
Collision Service Advisor
Texas Collision Centers
- Maintained high customer satisfaction standards to meet or exceed targets and expectations.
- Organized documentation for new service, communicated with insurance carriers to assure program adhesion, as well as negotiate labor time requirements to assure proper repairs are performed as well as tracking repair through process to assure quality standards are adhered to.
- Maintained up-to-date information and provide said information to customer.
- Assured AR balances collected from carrier or customer.
- Maintained high customer satisfaction levels, with 5 star Google reviews.
Auto Collision Estimator
Caliber Collision Centers
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Collision Service Advisor
Service King Collision Center
- Maintained high customer satisfaction standards to meet or exceed targets and expectations.
- Organized documentation for new service, communicated with insurance carriers to assure program adhesion, as well as negotiate labor time requirements to assure proper repairs are performed as well as tracking repair through process to assure quality standards are adhered to.
- Maintained up-to-date information and provide said information to the customer.
- Assured AR balances collected from carrier or customer.
- Maintained high customer satisfaction levels, with 5 star Google reviews.
CUSTOMER RETENTION SPECIALIST
ASTECH - REPAIRIFY
- Opened new accounts, influenced account penetration and resolved customer service issues
- Created technical instructional manuals and PowerPoint webinar presentations
- Established shop workflow processes
- Directly oversaw the procurement of materials for specialized equipment.
OWNER
MLC HOME REMODELING SERVICES
- Performed all aspects of customer sales and service to include design, execution and material procurement
- Managed crews and participated in the remodeling process.
- Managed day-to-day business operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
MASTER COLLISION TECHNICIAN
HERB'S PAINT AND BODY
- Restored collision damaged vehicles to manufacturer specifications
- Repairs included heavy structural repair, structural component replacement and chassis replacement.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Applied finishing techniques to enhance quality and appearance of repairs.
INSTRUCTOR
I-CAR (INTER-INDUSTRY CONFERENCE ON AUTO REPAIR)
- Instructed live classroom sessions of fellow Collision Repair Technicians on accepted methods and proper practice of collision repair
- Taught over 20 programs of varied technicality from proper use of adhesives to complex practices of welding and using resistance spot welding equipment
- Conducted technical instruction and live workshops to assure student success.
Collision Technician
YOUNG CHEVROLET COLLISION CENTER
- Restored collision damaged vehicles to manufacturer specifications
- Repairs included heavy structural repair, structural component replacement and chassis replacement.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Applied finishing techniques to enhance quality and appearance of repairs.
TECHNICIAN
BOB'S PAINT AND BODY
- Restored collision damaged vehicles to manufacturer specifications
- Repairs included heavy structural repair, structural component replacement and chassis replacement.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Applied finishing techniques to enhance quality and appearance of repairs.
TEAM LEAD TECHNICIAN
STERLING AUTOBODY CENTERS
- Conducted various team building exercises to increase technician morale and overall efficiency
- Worked closely with management to turn around troubled stores in various markets to return them to profitability
- Assured proper procedures were followed based on manufacturer specifications
- Restored collision damaged vehicles to their pre-loss condition.
- Directed and supervised team of 8 engaged in all aspects from disassembly to reassembly.
Education
BAS - MECHANICAL ENGINEER -
MICHIGAN STATE UNIVERSITY
East Lansing, MI01.1994
Skills
- Sikkens Specified Product Usage
- Valspar Paint Application Processes
- 3M Product Line and Usage and application
- Verbal Communication
- CCC Software Proficiency
- Quality Assurance
- Teamwork and Collaboration
- Customer Service
- Customer Relations - 5 star Google reviewed
Certification
- ASE Certified Master Collision Technician
- ASE Certified Mechanical Technician
- ASE Certified Maintenance and Repair Technician
- Dale Carnegie - Human Relations and Life Skills
Timeline
Collision Service Advisor
Texas Collision Centers
Auto Collision Estimator
Caliber Collision Centers
Collision Service Advisor
Service King Collision Center
CUSTOMER RETENTION SPECIALIST
ASTECH - REPAIRIFY
OWNER
MLC HOME REMODELING SERVICES
MASTER COLLISION TECHNICIAN
HERB'S PAINT AND BODY
INSTRUCTOR
I-CAR (INTER-INDUSTRY CONFERENCE ON AUTO REPAIR)
Collision Technician
YOUNG CHEVROLET COLLISION CENTER
TECHNICIAN
BOB'S PAINT AND BODY
TEAM LEAD TECHNICIAN
STERLING AUTOBODY CENTERS
BAS - MECHANICAL ENGINEER -
MICHIGAN STATE UNIVERSITY
- ASE Certified Master Collision Technician
- ASE Certified Mechanical Technician
- ASE Certified Maintenance and Repair Technician
- Dale Carnegie - Human Relations and Life Skills
Similar Profiles
Joshua SatterwhiteJoshua Satterwhite
Collision Estimator at Texas Collision CentersCollision Estimator at Texas Collision Centers
Sherry BethuneSherry Bethune
Service Advisor at Texas Collision CentersService Advisor at Texas Collision Centers
David DJ JohnsonDavid DJ Johnson
Regional Vice President at Caliber Collision CentersRegional Vice President at Caliber Collision Centers