Jay Wing
Fitchburg,WI
Summary
Adept at driving client satisfaction and retention, Excelled as a Strategic Account Relationship Manager at School Specialty, enhancing revenue through strategic sales presentations, collaboration and effective communication. Leveraging data-driven decision-making and unparalleled relationship-building skills, Significantly improved client loyalty, collaborating across teams to solve unique challenges and boost profitability. Results-driven professional with background in strategic account management and relationship building. Adept at developing and executing plans that enhance client satisfaction and foster long-term partnerships. Known for collaborative approach and ability to adapt to evolving client requirements, ensuring consistent team success and measurable outcomes.
Overview
27
27
years of professional experience
Work History
Strategic Account Relationship Manager
School Specialty
09.2016 - 09.2024
- Built long-term partnerships with clients through trust and communication, resulting in increased retention rates.
- Increased client loyalty by consistently exceeding expectations through proactive issue resolution and ongoing consultation on best practices or process improvements specific to their industry verticals.
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique challenges.
- Enhanced customer satisfaction, delivering personalized service and addressing concerns promptly.
- Managed a portfolio of 40 accounts, ensuring consistent growth in revenue and profitability.
Inside Sales Representative
West Business Solutions
03.1998 - 09.2016
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed approximately 60 inbound and outbound calls and emails a per day from customers.
Education
Some College (No Degree) - General Studies
Madison Area Technical College
Madison, WISome College (No Degree) - Political Science
University of Wisconsin - Oshkosh
Oshkosh, WISkills
- Customer Satisfaction
- Sales Presentations
- Data-driven decision-making
- Sales strategy development
- Pipeline Management
- Client Relationship Building
- Upselling and Cross Selling
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
Timeline
Strategic Account Relationship Manager
School Specialty
09.2016 - 09.2024
Inside Sales Representative
West Business Solutions
03.1998 - 09.2016
Some College (No Degree) - General Studies
Madison Area Technical College
Some College (No Degree) - Political Science
University of Wisconsin - Oshkosh
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