Microsoft Office
Stacey Nelson
Cocoa,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and revenue generation at Gfour Marketing, LLC. Expertise in SaaS implementation and strategic planning, adept at client relationship building and project management. Achieved a 20% reduction in labor costs through effective cross-training. Skilled in data-driven decision-making and SOP creation, demonstrating exceptional communication and problem resolution abilities.
Overview
14
14
years of professional experience
Work History
Strategic Account Relationship Manager
GFour Marketing, LLC
11.2021 - Current
- Promoted from Onboarding Specialist to Strategic Relationship Manager.
- Project Management.
- Customizing systems and applications for new members to meet marketing and design needs.
- Overseeing onboarding, training, and software integration for new members within our SaaS platforms and software.
- Liaising across departments to coordinate project deadlines and tasks.
- Training members and upselling additional programs to fit needs.
- Conducting data research and analysis to enhance relationship marketing.
- Creating, managing, and updating documentation and reports.
- Exceeding quarterly KPIs and boosting revenue.
- Managed 48 accounts and conducted member progress reviews and strategic planning.
- Developing and implementing custom follow-up email sequences.
- Providing continuous member training and resolution solutions.
- Supporting internal staff training and skill development.
- Creating, proofreading, and managing contracts, addendums, and design work.
- Regularly communicating with members and sending thoughtful gifts and awards.
Client Re-Engagement Specialist
Southern Veterinary Partners
11.2020 - 11.2021
- Educated clients on the clinic’s online pharmacy.
- Updated veterinary prescriptions and authorizations.
- Handled telephone and email communications with clinics and clients.
- Conducted sales and provided excellent customer service.
- Researched clinics and professionals for business development.
- Trained new staff on SaaS platform and updated SOPs and training manuals.
Career Counselor
Careersource Brevard
08.2020 - 11.2020
- Managed calendar scheduling for assessments, job interviews, and internal meetings.
- Assisted customers in becoming self-sufficient through the Welfare Transition program.
- Conducted recruitment, background checks, and program verification.
- Researched vacant positions and customer backgrounds.
- Trained customers in job skills and tracked progress.
Assistant Program/Project Manager
Caliburn/CHS
09.2010 - 04.2020
- Project Management
- Updated project plans based on changing objectives and staff availability.
- Managed department schedules, meetings, and events.
- Reduced costs through enhanced implementation strategies.
- Handled recruitment, onboarding, and training for employees and contractors.
- Developed training modules and tracked progress.
- Trained clients on our internal and SaaS platforms.
- Reduced labor costs by 20% through cross-training.
- Managed accounts payable/receivable and invoice reconciliation.
- Procured supplies and managed inventory control.
- Created and managed SOPs, SOWs, and technical documents.
- Organized events nationwide and ensured compliance with regulatory laws.
- Conducted data collection, analysis, and report creation.
- DOT and SAMSHA Regulatory adherence.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH10.2024
Skills
- Customer Satisfaction
- Competitive Analysis
- Technical understanding
- Problem Resolution
- Excellent Communication
Software
Zoom
G Suite
CRMs
PandaDoc
Timeline
Strategic Account Relationship Manager
GFour Marketing, LLC
11.2021 - Current
Client Re-Engagement Specialist
Southern Veterinary Partners
11.2020 - 11.2021
Career Counselor
Careersource Brevard
08.2020 - 11.2020
Assistant Program/Project Manager
Caliburn/CHS
09.2010 - 04.2020
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
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