Jaya Browning
St Cloud,MN
Summary
Accomplished Certified Pharmacy Technician and Direct Support Professional with a proven track record at CentraCare, adept in medication dispensing and compassionate caregiving. Excelled in problem-solving and HIPAA regulations, enhancing patient satisfaction and operational efficiency. Demonstrated ability to improve service quality through meticulous attention to detail and patient-focused care.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Certified Pharmacy Technician
CentraCare
03.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Managed opening and closing duties for pharmacy.
Direct Support Professional
Sevita
10.2022 - 01.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Education
St Cloud Technical And Community College
St Cloud, MN 06.2023 - 05.2024
High School Diploma -
Blaine Highschool
Blaine, MN05.2022
Skills
Problem-solving skills
HIPAA Regulations
ADL support
Medication Dispensing
Patient confidentiality
Answering customer questions
Interpreting orders
Data Entry
Certified Pharmacy Technician (CPhT)
Behavior redirection
Client Support
Compassionate Caregiving
Timeline
St Cloud Technical And Community College
06.2023 - 05.2024
Certified Pharmacy Technician
CentraCare
03.2023 - Current
Direct Support Professional
Sevita
10.2022 - 01.2023
High School Diploma -
Blaine Highschool