Jaya Roach
Holisitic Practice
Athens,GA
Summary
Motivational and dedicated Holisitic Nutritionist experienced in planning, developing and implementing individual and group fitness programs. Recognized top performer for client-based growth and increased class participation. Eager to apply expertise in fitness, health and wellness to provide customized plans that will impact client outcomes.
Overview
10
10
years of professional experience
Work History
Wellness Specialist
Earth Fare - Athens
Athens, GA
01.2023 - Current
- Created content for newsletters related to health and wellness topics.
- Provided guidance on best practices in creating a safe work environment that promotes employee wellbeing.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Provided health and wellness education to individuals, families and groups.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Oversaw the planning and implementation of special events such as health fairs or fundraisers.
- Built and established lasting relationships using encouragement and personal support.
- Developed communications materials about employee wellness programs and activities.
- Leveraged Microsoft Word, Powerpoint, & Excel skills to input and compile data gathered from various sources.
Catering Manager
Gusto!
Athens, Georgia
06.2021 - 01.2023
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Organized staff scheduling and trained new employees on food safety practices.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Inspected dining and serving areas for cleanliness and proper setup.
Lead CSR
Circle K Corp
Oakdale, LA
06.2020 - 05.2021
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Developed strategies for improving customer service processes by analyzing trends in call center data.
- Processed customer account changes with proprietary software.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Escalated calls to solve problems and drive customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Leveraged online tools and fact sheets to sell products.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings 5% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Bachelor of Science - Nutrition Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, IN08-2024
High School Diploma -
Oakdale High School
Oakdale, LA06-2013
Skills
- Nutritional Counseling
- Health Promotion
- Wellness Coaching
- Mental Health Support
- Relaxation Techniques
- Health Education
- Weight Management
- Preventive Care
- Program Marketing
- Service Promotion
- Budget Administration
Affiliations
- Raffle items and educate individuals of products that can benefit their healthy lifestyle.
Languages
Sign Language
Professional
Spanish
Limited
References
References available upon request.
Timeline
Wellness Specialist
Earth Fare - Athens
01.2023 - Current
Catering Manager
Gusto!
06.2021 - 01.2023
Lead CSR
Circle K Corp
06.2020 - 05.2021
Bachelor of Science - Nutrition Sciences
Indiana University - Purdue University Indianapolis
High School Diploma -
Oakdale High School