Jayah Cook
Raleigh,NC
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Skilled in preparing and organizing medical equipment for various healthcare settings, ensuring readiness and compliance with health standards. Proficient in sterilization techniques, maintenance routines, and inventory management to support medical procedures effectively. Demonstrated ability to work collaboratively with healthcare professionals, contributing to improved patient care and operational efficiency. Adapt at identifying ways to enhance workflow and equipment usage, leading to more streamlined operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Hospital Service Technician
Stericycle
Oakland, CA
10.2024 - Current
- Repaired broken or malfunctioning parts of medical equipment using hand tools or soldering irons.
- Stocked crash carts with appropriate medical supplies.
- Delivered equipment to specified hospital locations or to patients' residences.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Installed and set up medical equipment with necessary hand tools.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Loss Prevention Officer
Marshalls
Oakland, CA
03.2024 - Current
- Used computers and software to generate concise reporting.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Ensured compliance with all local laws related to Loss Prevention.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Utilized loss prevention technologies to enhance security measures.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Inspected merchandise for signs of tampering or damage.
- Responded to store alarms and investigated disturbances promptly.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained a safe and secure environment for customers and employees.
- Assisted in developing and updating loss prevention policies and procedures.
- Maintained high levels of alertness throughout shifts.
- Prepared detailed incident reports following any theft or attempted theft.
- Provided training to staff on loss prevention policies and procedures.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Front Desk Receptionist
East Bay Asian Local Development Corporation
Oakland, CA
10.2023 - Current
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Completed basic bookkeeping and document filing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support including photocopying, faxing, and filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled incoming and outgoing mail and packages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Greeted visitors warmly and directed them to correct personnel or office.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
EVS Technician
Georgia State Mental Hospital
Norcross, Georgia
04.2022 - 05.2023
- Followed company uniform, performance and security policies with every job.
- Dusted furniture, machines or equipment.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Transported trash and other waste material to designated disposal areas.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Responded quickly to customer requests or complaints regarding housekeeping services.
- Notified managers of repair needs or additions to building operating systems.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Followed safety processes for all manual and electric cleaning equipment.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Wore personal safety equipment to prevent burns from cleaning chemicals.
- Provided routine maintenance to equipment, such as changing vacuum bags, filters and brushes.
- Restocked room amenities such as soaps, shampoos, towels, as needed.
- Cleaned, sanitized, and organized facility to avoid spread of germs.
- Collected soiled linens, made beds and transported items to laundry services.
- Monitored building security and safety by locking doors or avoiding hazards.
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
Custodian
Corporate Temps
Norcross, GA
06.2022 - 12.2022
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Followed safety processes for all manual and electric cleaning equipment.
- Ensured that all equipment was properly stored after use.
- Kept business entrances clean, tidy and professional in appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
Lifeguard
MGM Grand Hotel
Las Vegas, NV
06.2021 - 06.2022
- Reported any unsafe conditions or suspicious activity to management immediately.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Recognized swimmers in need of assistance and acted quickly.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Adhered strictly to emergency action plans.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Watched over swimmers to respond quickly to distress situations.
- Contacted medical authorities immediately in events of serious injury.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
Customer Service Cashier
Starbucks
San Francisco , California
04.2019 - 12.2019
- Welcomed customers, offering assistance to help find store items.
- Processed credit card transactions accurately and efficiently.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints in a professional manner.
- Counted and balanced cashier drawers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers of in-store promotions or pricing specials.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Marietta High School
Marietta, GA05-2023
Skills
- Medical coding
- Medical equipment maintenance
- Equipment sterilization
- Hazardous materials handling
- Healthcare regulations
- Waste disposal
- Hospital safety protocols
- Customer service
- Time management
- Analytical skills
- Organizational skills
- Multitasking
- Stock crash carts
- Documentation and reporting
- Problem-solving
- Technical understanding
- Maintenance skills
- Biohazardous waste disposal
- Critical thinking
- Decision-making
- Use of Protective Gear
- Medical Equipment Knowledge
- Computer literacy
- Attention to detail
- Interpersonal skills
- Data entry skills
- Communication skills
- Verbal and written communication
- Continuous improvement
Timeline
Hospital Service Technician
Stericycle
10.2024 - Current
Loss Prevention Officer
Marshalls
03.2024 - Current
Front Desk Receptionist
East Bay Asian Local Development Corporation
10.2023 - Current
Custodian
Corporate Temps
06.2022 - 12.2022
EVS Technician
Georgia State Mental Hospital
04.2022 - 05.2023
Lifeguard
MGM Grand Hotel
06.2021 - 06.2022
Customer Service Cashier
Starbucks
04.2019 - 12.2019
High School Diploma -
Marietta High School