Jayanth Sai Kodey
Centerville
Summary
Strategic and analytical engineering management professional with extensive experience at Amazon, a global leader in e-commerce, AI, and cloud computing. Demonstrated expertise in data-driven decision-making, Lean Six Sigma, process automation, and global supply chain optimization. Proven track record of enhancing operational efficiency, reducing costs, and driving innovation in high-pressure environments. Hands-on experience in AI-driven analytics, predictive modeling, risk assessment, and process improvement to optimize large-scale technical and operational projects. Skilled at leading cross-functional teams, implementing Agile methodologies, and integrating digital transformation strategies to streamline business processes. Passionate about leveraging cutting-edge technologies to maximize business impact and improve customer experience in fast-evolving industries.
Overview
4
4
years of professional experience
2046
2046
years of post-secondary education
1
1
Language
Work History
Technical Project Manager – Alexa Devices
Amazon Development Center India Pvt. Ltd.
01.2022 - 07.2023
- Company Overview: Amazon, a global leader in e-commerce, AI, and cloud computing
- Led troubleshooting efforts for Amazon Fulfilled digital and hardware products, utilizing diagnostic tools
- Provided end-to-end support for Alexa-enabled devices, ensuring seamless customer experience
- Managed technical escalations and collaborated with internal teams to enhance service efficiency
- Amazon, a global leader in e-commerce, AI, and cloud computing
Seller Support Associate
Amazon Development Center India Pvt. Ltd.
01.2020 - 12.2021
- Company Overview: Amazon, a global leader in e-commerce, AI, and cloud computing
- Acted as the bridge between customers and third-party sellers, ensuring product quality and compliance
- Investigated and resolved technical defects, delivery issues, and escalations from sellers
- Worked with Excel to track Andon Cards, identifying recurring product defects and raising concerns for action
- Ensured sellers maintained high service standards, enforcing compliance with Amazon’s policies
- Amazon, a global leader in e-commerce, AI, and cloud computing
Customer Service Specialist
Amazon Development Center India Pvt. Ltd.
01.2019 - 12.2019
- Company Overview: Amazon, a global leader in e-commerce, AI, and cloud computing
- Provided customer support for retail products across multiple countries, ensuring high satisfaction levels
- Recognized as 'Employee of the Week' multiple times for exceeding performance metrics and achieving a 100% satisfaction rate
- Assisted customers with inquiries, order issues, and product-related concerns, ensuring quick resolutions
- Amazon, a global leader in e-commerce, AI, and cloud computing
Education
Master of Science - Engineering Management
University of Dayton
Dayton, Ohio 05.2001 - 05.2025
B.S. - Mechanical Engineering
Hyderabad Institute of Technology And Management
Hyderabad, TelanganaSkills
- Project Management
- Lean Six Sigma Methodology
- Analytical Decision-Making
- Risk Mitigation Strategies
- Process Optimization in Supply Chain
- Customer Relationship Management
- Team Leadership
- Operational Efficiency Enhancement
- Effective Stakeholder Communication
Coursework
- Lean Six Sigma for Engineers
- Engineering Economy
- Decision Analysis
- Project Management
- Engineering Organizational Development
- Global Supply Chain Management
- Lean Production Systems
- Managing Field Operations
- Risk Management for Construction Projects
- Probability & Statistics for Engineers
Timeline
Technical Project Manager – Alexa Devices
Amazon Development Center India Pvt. Ltd.
01.2022 - 07.2023
Seller Support Associate
Amazon Development Center India Pvt. Ltd.
01.2020 - 12.2021
Customer Service Specialist
Amazon Development Center India Pvt. Ltd.
01.2019 - 12.2019
Master of Science - Engineering Management
University of Dayton
05.2001 - 05.2025
B.S. - Mechanical Engineering
Hyderabad Institute of Technology And Management
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