Jayaprabha Mayil Samy

• Supported the daily care, learning, and development of preschool-aged children in a safe and nurturing classroom environment.
• Assisted with planning and implementing age-appropriate activities in early literacy, phonics, mathematics, art, music, and hands-on learning.
• Encouraged children to develop communication, cooperation, sharing, independence, and positive social-emotional skills.
• Supervised children during classroom activities, meals, outdoor play, rest periods, and transitions.
• Used positive behavior guidance and redirection to support a respectful and productive classroom environment.
• Provided individual attention and support based on children’s developmental and learning needs.
• Supported classroom activities by preparing educational materials and resources for diverse learning needs.
• Facilitated engaging and interactive play-based learning experiences to promote social development among children.
• Assisted lead teacher in implementing curriculum plans, ensuring consistency and adherence to educational standards.
• Monitored children's progress and behavior, providing feedback to parents.

• Served as a Group Leader, guiding children through daily routines, transitions, classroom activities, and structured learning experiences.
• Supervised children during classroom activities, meals, outdoor play, rest periods, and transitions.
• Used positive behavior guidance and redirection to support a respectful and productive classroom environment.
• Collaborated with lead teachers and other staff to implement classroom lesson plans and activities.
• Maintained an organized, clean, and developmentally appropriate classroom environment.
• Communicated professionally with families and staff regarding children’s daily activities and progress.
• Followed classroom safety, health, and supervision procedures.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Undertake tasks as requested by the Team Leader to support the business and team performance.
• Maintain excellent knowledge of company’s portfolio of products and services in order to understand customers’ needs.